Much ink has been spilled over the impending decline of the branch. As consumer preferences have shifted to digital banking, both via mobile apps as well as online, conventional wisdom…
Want the easiest way to increase sales by up to 21%, lower turnover rates and increase market share by 25%? If you’re reading this and thinking, ‘This is too good…
Customers are interacting with banks and credit unions across a wide array of touchpoints these days, including chatbots, social media, email, mobile apps, websites and traditional call centers. Having all…
What comes to mind when you hear the word genius? Wild white hair? A slight German accent? Well, your bank or credit union doesn’t need to hire an army of…
Keep interchange bill out of NDAA Senators are making a hard push to gather support for attaching the big box interchange bill to this year’s National Defense Authorization Act (NDAA).…
Have you ever been extremely nervous about conducting a job interview? Didn’t know what you were going to say or what you were going to ask? It is expected that…
Apple began phasing in its buy now, pay later service in late March and research by J.D. Power shows it has taken off like a rocket. In a survey of…
In 2025 and 2026 there will be significant mandates and changes impacting ATM’s for credit unions. Envisant, in partnership with Meirtran, is here to help. In 2025, ATM’s will need…
CUNA and the National Association of Federally-Insured Credit Unions (NAFCU) provided technical recommendations Friday on the Community Development Financial Institutions (CDFI) Fund’s Certification Application and Certification Agreement. The CDFI Fund…
Uncertainty and volatility seem to be the only consistent elements in the post-COVID economy. So, how do you adequately measure the financial impact today’s economic landscape will have on your…
Do you ever think about how many places have a copy of your ID stored somewhere in their database? I can’t even begin to count the number of times I…
Artificial intelligence (AI) is revolutionizing the way we live and work. Unfortunately, though, it’s also revolutionizing the way scammers play their games. Here’s what you need to know about AI…
Have you ever wondered what the testing process is like for new or enhanced software? Having a background at both a credit union and in the Quality Control area of…
In recent years, the need forinstant paymentshas grown. After all, when you can do your banking 24/7/365 from any device and in any location, why should you have to wait…
When it comes to credit union social media engagement, there’s a common experience many marketers have. You post something on social media and eagerly await all the likes and comments…
ChatGPT picked up 100 million users within two months of its November launch, a feat that drew comparisons to TikTok. TokTok, a social media app for sharing short videos, had…
The Federal Reserve Thursday announced itsFedNow Service is live. “Banks and credit unions of all sizes can sign up and use this tool to instantly transfer money for their customers,…
Jessica Sharon believes credit unions deserve a bigger stage. “We don’t toot our own horn enough,” says the assistant vice president of financial outreach at $677 million assetPelican State Credit…
Do your brand and your branches tell a story that your members want to hear? Picture a group of professionals, whether in a SEG or local industry you want to…
The big box interchange bill would make everyday purchases riskier for American consumers while padding the bottom lines of the country’s largest retailers, Cornerstone League President/CEO and CUNA Board Vice…
The CFPB has dozens offinancial education resources availablefor financial institutions and others to easily share with consumers. The resources cover fraud prevention, elder financial abuse, healthy credit habits, tips for…
CU Management Editor’s Note: This is the first of a three-part series to help prioritize the burning issues that face credit union leaders, offering actionable tips to help grow wealth…
Welcome to the world of credit union marketing, where the power to connect with your members is at your fingertips. Settle in. You’re in for a longer than usual, but…
Welcome to the Unraveling Cyber Defense Model Secrets series where we shine a light on Adlumin’s Data Science team and explore the team’s latest detections and learn how to navigate…