Recent economic conditions have significantly increased the likelihood of adverse selection. But what will separate FIs that thrive from those that merely survive? Informed risk management. Informed risk management requires…
Employment laws have become increasingly complex, requiring greater expertise and specialization from HR professionals. Finance is no exception; theSociety for Human Resource Managementfound that financial services workers had the second-highest…
It can be disheartening to see your credit score drop after a financial setback. Whether you missed mortgage payments, made the hard choice to file for bankruptcy or faced something…
In this episode,Karrie Drobnick, Chief Operating Officer atVerve, talks about growing and rebranding their credit union to spur robust growth. She also talks about creating a new personality for the…
CUNA and other organizations met with House Financial Services and Senate Banking, Housing, and Urban Affairs leadership staff Tuesday to discuss proposed changes to the Community Financial Development Institution (CDFI)…
Total consumer credit rose 7.1percent at a seasonally adjusted, annualized rate in Novemberand is up 7.9percent compared to a year ago. Revolving credit – primarily credit cards – rose 16.9percent…
Happy New Year! I love the beginning of a fresh, new year. On New Year’s Eve 2021, I started a new ritual for letting go of what didn’t serve me…
Change isn’t only necessary in the business world, it drives success. But the biggest obstacle to change often is internal. Many employees resist change, sometimes for reasons they can’t clearly…
As we turn the page on 2022, losses from fraud remain a significant threat for credit unions, their members and businesses. Consider that U.S. consumers lost a record$3.56 billion to…
Money is a resource we focus a lot on as leaders and profit isn't something we should be ashamed of. But sometimes profits aren't everything, we also have to take…
In late December 2022, the CFPBissued an orderagainst Wells Fargo requiring the bank to pay back $205 million in “surprise overdraft fees” charged and not reversed since January 2021. These…
Here we are midway through January, and ourresolutions are already busted. Why even bother getting back on track, right? WRONG. We can’t be the leaders our credit unions and our…
Are credit unions required to post rates to their websites? While there are no requirements to do so, credit unions should note that there are rules insection 707.8regardingadvertisingthat would likely…
NCUA will host a webinar discussing elements to successful credit union operations Jan. 18.Registration is open for“What Makes a Successful Credit Union?” The free webinar is scheduled to begin at…
NAFCU President and CEO Dan Bergersent House and Senate leadersthe association’s 2023 priorities, reiterating the impact credit unions have on local communities, consumers, and small businesses. The letter follows Houseconfirmation…
While there’s no need to begin 2023 in a panic, the business of servicing mortgages is likely to grow infinitely more challenging in the coming year. Falling home prices and…
No matter how old you are,retirement should be a goal you’re planning for and working toward. Unfortunately, many people aren’t on track. Nearly half of American workers agreed with the…
In 2023, members will need their credit unions more than last year. Why? We’re recession-bound, and members will need your team’s best advice on how to handle their finances. Is…
Everyone in the Credit Union space has heard the same thing for almost a decade: The fintechs are coming! But few people have offered Credit Unions actionable advice on how…
By all accounts, 2022 was a year of accomplishment for both Co-op and the credit union movement. Credit unions have continued their strong growth in membership, with5.7 million members addedover…
CUNA announced the appointment of Clement Abonyi Jr. Monday as its newest Director of Advocacy. Abonyi will help manage the association’s relationships with Democrats on a variety of key advocacy…
The Bureau of Labor Statistics issued the final 2022 jobs report Friday, which revealed that the unemployment rate fell from a downwardly revised 3.6 percent to 3.5 percent in December.…
One of Buddy Gill’s favorite stories to tell credit union audiences is about his time as a congressional intern. The chief of staff pulled him into an office and said,…
Net promoter scores. Five-star Yelp ratings. Uber driver feedback. Multiple processes measure customer satisfaction. Especially where consumers have a choice of service. But there are few examples tracking the interactions…