Syndicated

In late December 2022, the CFPBissued an orderagainst Wells Fargo requiring the bank to pay back $205 million in “surprise overdraft fees” charged and not reversed since January 2021. These…

Here we are midway through January, and ourresolutions are already busted. Why even bother getting back on track, right? WRONG. We can’t be the leaders our credit unions and our…

Are credit unions required to post rates to their websites? While there are no requirements to do so, credit unions should note that there are rules insection 707.8regardingadvertisingthat would likely…

NCUA will host a webinar discussing elements to successful credit union operations Jan. 18.Registration is open for“What Makes a Successful Credit Union?” The free webinar is scheduled to begin at…

NAFCU President and CEO Dan Bergersent House and Senate leadersthe association’s 2023 priorities, reiterating the impact credit unions have on local communities, consumers, and small businesses. The letter follows Houseconfirmation…

While there’s no need to begin 2023 in a panic, the business of servicing mortgages is likely to grow infinitely more challenging in the coming year. Falling home prices and…

No matter how old you are,retirement should be a goal you’re planning for and working toward. Unfortunately, many people aren’t on track. Nearly half of American workers agreed with the…

In 2023, members will need their credit unions more than last year. Why? We’re recession-bound, and members will need your team’s best advice on how to handle their finances. Is…

Everyone in the Credit Union space has heard the same thing for almost a decade: The fintechs are coming! But few people have offered Credit Unions actionable advice on how…

By all accounts, 2022 was a year of accomplishment for both Co-op and the credit union movement. Credit unions have continued their strong growth in membership, with5.7 million members addedover…

CUNA announced the appointment of Clement Abonyi Jr. Monday as its newest Director of Advocacy. Abonyi will help manage the association’s relationships with Democrats on a variety of key advocacy…

The Bureau of Labor Statistics issued the final 2022 jobs report Friday, which revealed that the unemployment rate fell from a downwardly revised 3.6 percent to 3.5 percent in December.…

One of Buddy Gill’s favorite stories to tell credit union audiences is about his time as a congressional intern. The chief of staff pulled him into an office and said,…

Net promoter scores. Five-star Yelp ratings. Uber driver feedback. Multiple processes measure customer satisfaction. Especially where consumers have a choice of service. But there are few examples tracking the interactions…

With the top strategic priority in banking transformation continuing to be to improve the digital banking experience of current and prospective customers, there is an increased focus on efficiently opening…

Have you heard of the 52-Week Savings Challenge? It’s a pretty popular resolution idea in financial circles this time of year. It asks people to save one dollar during week…

The events of 2020-2021 accelerated the digital transformation of the financial industry. 2022 saw geopolitical volatility and economic uncertainty challenge conventional wisdom. A consumer banking industry famously resistant to digital…

Like many other industries,digital transformation in credit unionshas completely altered how business is conducted. In order to stay competitive, credit unions must have a digital marketing plan that makes sense…

Federal agencies released their latestUnified Rulemaking Agendathis week with several items of concern to CUNA. The agenda includes actions the agencies plan to take in the near or long term…

Total vehicle sales fell slightly from 14.1 million annualized units in November to 13.3 million annualized units in December, with monthly sales levels up 4.7 percent year-over-year. NAFCU Economist Noah…

Two of the cornerstones of the credit union movement are a focus on community involvement and providing equitable financial services. Credit unions were created to serve local communities, especially those…

CUNA, Leagues, and credit unions visited Washington, D.C., this week to welcome the members of the 118th Congress. We worked hard to ensure a credit union friendly majority in this…

Oh my indeed! These three words are simple to understand on the surface, but they’re as deep as an ocean once you put them into practice. You might be thinking,…

For many financial institutions, outsourcing critical and time-consuming collections efforts is key to saving money and reducing the strain that comes with hiring talented collections teams, especially in a historically…