How Hispanic marketing boosts membership, team confidence and success!
Credit unions can benefit immensely by serving Hispanic markets. A recent study by the NCUA showed more than 30 million Hispanics who are members of credit unions of a total…
Syndicated
People over products: Lessons on creating an exceptional member experience
Last year, credit union members needed more help than ever. Whether they needed help navigating online banking, making a loan payment, accessing a stimulus check, or applying for a PPP…
HSA vs 401(k): Where to defer income for the future
This session will outline key aspects of how Health Savings Accounts (HSAs) and 401(k)s help members save for the future. The session will discussion how to defer dollars from payroll…
Building a culture of learning to drive sales
As the pandemic moves further away in the rearview mirror, financial institutions are juggling a myriad of priorities and concerns, such as consumer satisfaction, consumer retention, revenue generation, and loan…
Biometrics in payments – dropping our collective masks
This isn’t a discussion on the benefits of masks… but instead, how to look forward in the payments space, particularly as faces start to re-emerge and one no longer needs…
Case study: Grow your credit card portfolio
Learn how River Valley Credit Union is a prime example of how credit unions can effectively grow their card portfolio and boost revenue year-over-year. With improved growth strategies, along with…
World Council names LaBorde as new president/CEO
The World Council of Credit Unions’ Board of Directors has selected Elissa McCarter LaBorde as the organization’s new president/CEO. LaBorde brings more than 20 years of experience leading organizations in…
NAFCU calls on FHFA Acting Director Thompson to resolve burdensome mismatch of regulations
NAFCU President and CEO Dan Berger wrote to Federal Housing Finance Agency (FHFA) Acting Director Sandra Thompson Friday to offer the credit union perspective about recent amendments to the government-sponsored…
Supporting women through every life stage
Over the past year, the COVID-19 pandemic has caused many women to drop out of the workforce. Some were furloughed or laid off, while others left because of increased childcare…
Purposeful Talent Development: Assess your leadership development program
Before you add salt to a soup you’re about to eat, it’s a good idea to taste it. Before you treat an illness, it’s a good idea to seek a…
10 reasons why flood insurance is a must-have for your insureds
Welcome to the 2021 Hurricane Season. If you’re just joining us, we’re already to “B” as tropical form Bill brews off the coast of North Carolina. While many of us…
Young Leaders: The future of financial institutions with Michael Murdoch
Ready or not, here they come… The future of finance falls on young professionals in banks and credit unions who are fearlessly stepping up to lead. Is your financial institution…
Small loans make a big impact in New Mexico
For more than a decade,Nusenda Credit Union($3.4B, Albuquerque, NM) has provided financing to small entrepreneurs and created a community impact that extends well beyond the cooperative’s bottom line. “We’ve funded…
Case study: Using data to improve growth
Red River Employees FCU required a business intelligence platform that could improve access to data in order to adhere with new CECL accounting standards. With improved data practices, along with…
Becoming an SBA lender in a post-PPP world
On May 31st the Paycheck Protection Program (PPP) came to a close. Created by the Coronavirus Aid, Relief, and Economic Security (CARES) Act, the PPP loan program culminated in over…
Case study: Using data to boost member profitability
Ideal Credit Union serves over 50,000 members across six counties in the Minneapolis-St. Paul metro area. When Ideal decided to develop a fully-featured loyalty program that rewards high-value members and…
New Carolinas Foundation grants to aid small CUs’ tech, capital improvements
A new Technology and Capital Improvement Grant Program by the Carolinas Credit Union Foundation seeks to bolster the service efforts of smaller credit unions by supporting their strategic upgrades, the…
NCUA Chairman Harper, Berger discuss agency priorities during NAFCU’s State of the Industry
NCUA Board Chairman Todd Harper offered an overview of the current priorities at the agency before joining NAFCU President and CEO Dan Berger for a one-on-one chat during NAFCU's State…
Seven steps toward a holistic financial fitness program
More employers are graduating from retirement education programs and moving up to a more holistic financial fitness model designed to help employees improve their short- and long-term financial health. If…
Digital transformation – Your guidebook has arrived
In one way or another, the same question about digital transformation is asked in nearly every panel or presentation I am a part of. Where should I start? It’s a…
How to get out of a marketing slump
We all have them from time to time: slumps. Personal slumps. Professional slumps. Emotional slumps. And if you’ve worked at a financial institution for any length of time, then you’ve…
Is the naked “Apply” button choking your OAO performance?
So, your customer finds a banking product or service they think might be a good fit for them on your bank’s website, but they are not sure. They have read…
40 years of CO-OP innovation: Looking back and looking ahead
This year marks CO-OP’s 40th anniversary, a milestone for all of us at the company and for the credit union movement as a whole. Since 1981 CO-OP has championed the…
7 tips to become a high-impact manager
At times, managing a team can seem daunting or an intimidating task that requires the right tools. A good manager will know the importance of holding regular 1:1 meetings and…