Ensuring the security of Alacriti’s payments environment is an ongoing process. It demands collaboration and cooperation across the entire organization. Our role in facilitating electronic bill payments means we are…
GreenState Credit Union($7.5B, North Liberty, IA) is serious about serving Iowa’s growing Latino community. So much so that it has hired someone to lead those efforts full time. After spending…
Living in the future We live in an age where the sentence, “I’ll jump in the Zoom room soon, I had to find my ethernet dongle because my Wifi dropped,”…
Restrictions on the reporting or consideration of certain debt prevents lenders from seeing borrowers’ complete debt circumstances and clouds lenders’ ability to fairly assess borrowers’ creditworthiness, CUNA wrote to a…
The NCUA Monday issued a Regulatory Alert on the delayed compliance date of the CFPB's qualified mortgage (QM) rule. The mandatory compliance date of the rule was recentlydelayed from July…
In the hundreds and hundreds of interviews we conduct each year with credit union directors and senior management, we always probe the question, “What does the board of the future…
Royce Ngiam was well on his way to a successful career in banking when a colleague told him about credit unions a few decades back. “She said for all intents…
Ransomware attacks are surging and becoming more dangerous as cybercriminals activate double extortion schemes that threaten both data encryption and publishing of confidential information. To combat Ransomware 2.0, organizations must…
Social media is a GREAT place to reach out to new people and get your financial institution's products and services out to new markets. It is also a great place…
Ah the siloed digital strategy… If you’re still clinging to this defective little dinosaur, might we suggest — just cut it out already! To help you do just that, Bill…
If you didn’t already know, May is Mental Health Awareness Month. This focus on mental health awareness opens the discussion for why companies should consider offering an Employee Assistance Program…
Since Todd Harper moved from a minority board member to chair in February, board members have become more vital in overseeing agency activities. Their increasing dialogue and comments at public…
I was talking with the CEO of a credit union this last week, and he remarked on how much the influx of deposits had driven down their net worth. We…
The Senate is in session this week, and while the House is in recess this week it will continue to conduct committee meetings. Additional information on this week in Congress…
The U.S. District Court for the Eastern District of Virginia last week dismissed a class action lawsuit related to the Military Lending Act's (MLA) exception for motor vehicles. Among the…
The age-old question of how to keep employees engaged was put to the test in 2020. With offices closed and stay-at-home orders in place for months, many credit unions and…
While the economy is rebounding more quickly than expected, the recovery isn’t benefiting everyone equally and the labor market is recovering in “fits and starts,” two economists told attendees of…
One of my favorite quotes about creativity comes from entrepreneur Marie Forleo, who coined the tagline “Create before you consume.” Now, upon first reading, you might think this only applies…
As credit unions evolve to serve their members’ changing financial needs, payments are increasingly taking a critical role in the center of the member relationship. Whereas in the past, “passive”…
On May 21st, 2021, The New York Times announced that “It was a momentous day: In the United States, there is now an excellent chance that the [COVID] retreat is…
If your financial institution is interested in increasing revenue, phone and email sales are an indispensable tool for generating profit. Consider the following statistics: Due largely to COVID-19, 41% of…
Many credit union compliance professionals are familiar with traditional mortgage transactions – when a member purchases his or her home with a loan from the credit union. However, the regulatory…
CUNA Senior Economist Jordan van Rijn talked with Buzzfeed recently about how things like leaderboards, rewards, points, and prizes in finance apps are “gamification,” or using game-like features to achieve…
Senate Banking Committee members Tina Smith, D-Minn., and Ben Sasse, R-Neb., Thursday introduced a NAFCU-sought, bipartisan bill – the Credit Union Employee and Member Safety Act – that would improve…