Syndicated

How many times a week do we experience the subtle nudge of upselling or cross-selling? Upselling occurs when the consumer is presented with an opportunity to take advantage of more…

Let’s talk communication. Text, email, call, video-chat, carrier pigeon . . . There’s no shortage of ways to communicate with your customers and members.But, riddle me this: Just why is…

This year’s “unprecedented times” may have lasted a lot longer than we all originally imagined — and it’s now clear that, at least for the foreseeable future, member engagement will…

We each have our role models that inspire us to reach for goals and be the best version of ourselves. Among leaders that are most looked up to, Warren Buffett…

The Consumer Financial Protection Bureau (CPFB) cited CUNA’s Regulation Impact Study in its assessment on the TILA-RESPA Integrated Disclosure (TRID) rule. CUNA also submitted a comment letter in January on…

While much of credit unions' operations have changed amid the coronavirus pandemic, NAFCU's commitment to providing top-notch education and training resources – with the tools and strategies needed to grow…

Credit unions have all kinds of problems to solve. They must figure out how to protect their reputations by safeguarding member and organizational data. They must find ways to compete…

Jared Ihrig, CUNA's chief compliance officer & counsel explored NCUA exam “hot spots” during the 2020 CUNA Operations & Member Experience Council and CUNA Technology Council Virtual Conference. NCUA is…

In the UK, last year’s report on “Consumer Priorities for Open Banking” by Faith Reynolds andMark Chidley (which is, by the way, an excellent piece of work and well worth…

The logistical and economic challenges presented by a business landscape turned upside-down due to a national health crisis that have tested every credit union’s ability to improvise, adapt and overcome…

The House voted Thursday night to pass an updated HEROES Act COVID-19 relief legislation. CUNA wrote to House leadership Wednesday noting areas it supports, specific concerns and additional suggestions. “We…

The CFPB Thursdaypublished an assessmentof the Truth in Lending Act/Real Estate Settlement Procedures Act integrated disclosure (TRID) rule. Of note, the bureau found that TRID has "improved consumers' ability to…

Two years ago, I posted a Facebook photo of my pride Apple watch face with my rainbow pride band. I captioned it, “My watch has a little too much pride.…

DETROIT — In normal times, a 9.7% drop in auto sales would cause executives to sweat profusely. These are not normal times. Instead, the industry sees some good things in…

Stefan Olander, former vice president of global digital innovation for Nike, offered insights into how credit unions can disrupt the markets they serve by providing human-centric products and services that…

From a marketing perspective, the job of your credit union website is to get people to apply for loans and accounts. Watch this video to learn how to measure the…

U.S. President Donald Trump said early Friday that he has tested positive for coronavirus along with his wife and one of his closest aides, throwing an already volatile campaign into…

CUNA and Credit Union Legislative Action Council (CULAC), its federal PAC,announced Thursday support forfour incumbents in tight November races for the U.S. House of Representatives with targeted political advertising. For…

In April we provided initial takeaways for the impact of COVID-19 on overdraft services. We have learned a great deal as our team continues to work closely with clients on…

The members of a credit union’s board of directors are often referred to as volunteers, and for good reason. The FCU Act and NCUA regulations – specifically section 701.33 –…

As not-for-profits, credit unions are limited in what they can do to recruit and retain top talent, particularly even more so since the excise tax was implemented by IRS interim…

As cardholder spending preferences have drastically changed during the COVID-19 pandemic, flexibility is more important than ever to ensure your credit union’s loyalty programs are evolving with your members’ needs.…

Credit unions tend to be on the forefront of financial health; implementing enterprise-level and consumer-centric strategies, designing high-quality products and services, and measuring their members’ outcomes so they can pursue…

The CFPB is partnering with the Federal Trade Commission (FTC) and more than 50 federal and state law enforcement agencies to launch a nationwide law enforcement and outreach initiative to…