Syndicated

When I woke up on August 10, I didn’t know what a derecho was. But I would by the end of the day. It started off a normal Monday. I…

There’s no good time for a deadly pandemic. For two credit unions — one in the Rocky Mountain West and the other on Lake Michigan — the coronavirus complicated matters…

Is your sales approach earning you a throat punch? Here’s an idea. Don’t “pitch slap” people! On this week’s episode of Banking On Experience, CRMNEXT’s James Gilbert sits down with…

A successful lending program requires having more than great loan products. With the recession continuing, it’s more important than ever to grow your credit union’s lending portfolio. NAFCU’s Virtual Lending…

Credit unions in the path of Tropical Storm Sally are advised to take precautions as the storm intensifies in the Gulf of Mexico, the National Credit Union Administration said today.…

NAFCU's annual Congressional Caucus kicks off today with credit union leaders from around the country set to join the association's award-winning advocacy team and high-profile Washington decision makers in a…

Credit union marketers and business developers learned to “find their edge,” blend branding and data, and unearth positive lessons from the pandemic during Day One of the 2020 CUNA Marketing…

Younger consumers, less enthralled with using traditional credit cards and their ensuing debt, are adding drive to the point-of-sale financing trend. More and more variations on the “buy now, pay…

A Federal Reserve U.S. Coin Task Force has developed a toolkit for financial institutions and retailers in an effort to push more coins into circulation. In forming the task force…

We hope you have heard about the Foundation’s new, free CUAid Disaster Recovery app. In collaboration with PSCU, the Foundation launched a free CUAid Disaster Recovery app, generously funded by…

With mortgage rates at historic lows, many credit unions are seeing an increase in mortgage application volume and credit unions are looking for ways to speed up their processing times.…

Before COVID-19 hit, workplace wellness was a growing priority among credit union leaders, and now it is even more important. It’s difficult to understand the impact that workplace wellbeing, whether…

NCUA is monitoring a series of wildfires across the Western portion of the United States and stands ready to provide assistance to federally insured credit unions in the affected areas,…

With NAFCU's Virtual Congressional Caucus kicking off on Monday, the association's Vice President of Legislative Affairs Brad Thaler penned an op-ed in CU Today calling credit union leaders to action…

Emerging technologies have significantly impacted member preferences and expectations of contact centers. Members have historically become frustrated when pushed to an interactive voice response unit, wanting to “zero out” to…

As wildfires burn through forests and foothills on the West Coast, credit unions continue to serve their members, even as they evacuate branches and employees lose their homes. In Oregon,…

Almost immediately after my daughter was born, I was gripped by a gnawing feeling that I had just signed up for a 400-level college course without taking any prerequisites. I…

Over the past several months, credit unions have been working diligently to help members work through any financial challenges the pandemic has posed, including allowing members to skip credit card…

What is the most important thing to do before problem solving? Gain perspective. The only way to gain perspective is toask a lot of questions. It’s one of the rules…

All organizations face information security risk—whether your employees work remotely or on premise. In order to protect your business from exposure, it’s important that you regularly educate and remind your…

Leaders strive to hire the best employees. But occasionally, we make the wrong decision and an employee doesn't perform the way we expected. What's important to understand in these instances…

NCUA awarded $75,000 in grants to three low-income, minority depository institution credit unions to support mentoring programs with larger credit unions. “Mentoring relationships can help MDI credit unions, particularly those…

NAFCU Vice President of Legislative Affairs Brad Thaler wrote to members of a House Small Business subcommittee ahead of its hearing today onhow to kick start entrepreneurship and Main Street…

We come into the end of 2020 with historically low interest rates, historically high equities, historically tight credit markets and more serious questions than we’ve faced since World War II!…