Why asking for help is not a sign of weakness
In my most recent blogs, I've shared the case for eliminating the "manager" title and tips to help a struggling employee. One recommendation that these blogs share: Empowering employees to…
Syndicated
CUNA leaders provide context for advocacy goals during CUNA GAC
As more than 5,500 credit union leaders attended CUNA’s Governmental Affairs Conference (GAC), which included visits to just about every office on Capitol Hill, CUNA leaders also placed policy goals…
CFPB symposium weighs pros, cons of consumer access to data
At yesterday's CFPB's symposium focused on Section 1033 of the Dodd-Frank Act, bureau Director Kathy Kraninger and panelists outlined the benefits of consumer access to financial records while also cautioning…
On Compliance: Growing opportunities in cannabis banking
Today’s hemp, marijuana and marijuana-related businesses continue to grow as once-limited markets gain favor nationwide. As more states update their laws on how these products are regulated, MRBs are being…
5 steps to prepare for strategy sessions
Just like every credit union is unique, every strategic planning session must be tailored to meet your credit union’s needs. Planning must take into account not only the credit union’s…
Social determinants of health: An employer’s role
When it comes to customer satisfaction, quality assurance and market competitiveness, leaders rely on the data. They reference case studies, surveys and research and compare multiple options before committing and…
10 best practices for a successful name change
Changing your credit union’s or community bank’s name can be as scary as {insert your preferred cuss word here}. However, fear is often the enemy of risk. While making the…
New BSA guidance on USDA’s hemp regulation
Greetings Compliance Friends! A few weeks ago, we provided an update on the Marijuana Banking Landscape, including NCUA’s recent Regulatory Alert 19-02 which reaffirms credit unions’ authority to serve lawful…
Customer effort, member experience, and credit union digital transformation
The American Customer Satisfaction Index (ACSI) is an annual survey conducted by the University of Michigan’s Ross School of Business. It measures consumer satisfaction with the goods and services provided…
Legislators thank CUs, address new legislation Wednesday at CUNA GAC
Legislators from both sides of the aisle spoke to the CUNA Governmental Affairs Conference (GAC) audience Wednesday morning before an afternoon of credit union visits on Capitol Hill. As if…
America Saves Week: Franklin Mint sets children up for financial success
As part of America Saves Week, NAFCU is highlighting the efforts of member credit unions with strong financial education programs that encourage members to save and strengthen their personal finances.…
Tech Time: How to build a proactive data security plan
When Canada’s largest credit union experienced a massive data breach in December 2018, the story quickly gained momentum. As the press reported on the incident, it was discovered that the…
Is your credit union holding itself accountable?
Like any great sports team, a credit union team is only as strong as their least engaged teammate. The best teams in history have not had that one, singular all-star…
How to protect your members from phishing scams during tax season
Most people do not look forward to tax season. However, groups of financial fraudsters can’t wait for it to get started. This is the time of year when scam artists…
Another day of compliance, another acronym to discuss
Compliance folks love acronyms so much we apply them to just about everything we can. And, I’m thrilled to report, it’s time to talk about another one. Say hello to…
Fiore, Freeborn & Smith honored at 2020 Herb Wegner Memorial Awards Dinner
The Foundation had the privilege of hosting the highest awards in the credit union movement on February 24th for the 32nd year in a row. The Herb Wegner Memorial Awards…
Senate bill would remove outdated CU board duties
Sen. Thom Tillis (R-N.C.) and Richard Burr (R-N.C.) introduced a credit union governance modernization bill Tuesday, the result of direct engagement between the legislators, CUNA and the Carolinas Credit Union…
America Saves Week: Summit CU inspires savings with competition
As part of America Saves Week, NAFCU is highlighting the efforts of member credit unions with strong financial education programs that encourage members to save and strengthen their personal finances.…
Good Governance: The importance of a truly independent supervisory committee
We’ve seen an important trend relevant to a good number of state credit unions nationwide. It’s one of those quiet trends that we believe could—in the long run—have significant governance…
‘Lightning’ sessions highlight cutting-edge providers
The Exhibit Hall at the 2020 CUNA Governmental Affairs Conference included a new attraction: “Lightning” sessions featuring cutting-edge offerings from providers. These seven-minute presentations highlighted everything from data analytics to…
The betrayal
NCUA’s sale of 4,500 credit union members’ loans secured by taxi medallions to a private equity firm is a betrayal of everything the credit union cooperative system represents. Credit unions…
Purposeful Talent Development: Retaining what you’ve learned
The start of a year is a time we begin to set goals and also identify development areas to help meet these goals. We look at knowledge we want to…
Avoid compliance uncertainty with guidance and best practices
On January 24, 2020, the Consumer Financial Protection Bureau issued a new policy statement designed to clarify how it will define, supervise and enforce “abusive” standards under the Dodd-Frank Act…
Credit union model always puts members, communities first
Community financial institutions are a quintessential part of Main Street USA, CUNA Chief Advocacy Officer Ryan Donovan wrote in Credit Union Journal Monday, and when local banks close it is…