Process improvement initiatives atTruWest Credit Union($1.4B, Scottsdale, AZ) have historically been a top-down proposition. Although the credit union continuously hunts for ways to reduce friction or gain efficiencies, it was…
The U.S. economy saw a 6.4% annualized increase in Gross Domestic Product (GDP) in first quarter of 2021, according to CUNA’s latest Economic Update Video. In the video CUNA Senior…
The Federal Reserve'sfirst-quarter senior loan officer opinion survey (SLOOS)revealed that banks have eased lending standards in several areas following a year-long trend of tightening due to the coronavirus pandemic. "Banks…
It is not entirely surprising that one of the 10 competencies senior staff at $3.6 billion Affinity Federal Credit Union chose for employees to hone their skills in 2021 is…
Credit unions are challenged more than ever with increased competition and changing market dynamics. To remain competitive and meet member expectations, they need powerful tools to understand and anticipate the…
If you’re anything like me, now that we’re a solid quarter into 2021, the haze and fog of 2020 is finally starting to dissipate. More businesses and organizations have begun…
Financial wellbeing is more than just the latest feel-good financial services buzzword. It’s a prescription for addressing your banking customers’ essential economic concerns in order to look after their long-term…
Want to predict the future? Banks and credit unions incorporating the right kind of predictive analytics can do precisely that, and the potential benefits are enormous. This week, on CRMNEXT’s…
With nearly 1.3 million members scattered across the country and around the world, a delivery network of 60 branches, and a full lineup of digital delivery options,BECU($26.8B, Tukwila, WA) is…
CUNA and its political action committee (PAC), the Credit Union Legislative Action Committee (CULAC), were recognized with three Pollie Awards by the American Association of Political Consultants (AAPC) Thursday. The…
NAFCU-member credit unions have two weeks left to submit their nominations for NAFCU’s 2021 Annual Awards Competition. The Annual Awards recognize association member credit unions, professionals, and volunteers for their…
Our most recent Consumer Pulse revealed digital fraud has risen significantly in the last year. In fact, since March of 2020, reports of digital fraud have increased 73%. One popular…
Credit cards saw a record setting reduction in balances during the pandemic, with total outstanding credit card debt dropping over 10% from Q4 2019 to Q4 2020. This trend is…
Most boards and management teams are extremely proud of what they were able to accomplish in 2020, and rightly so. Until COVID-19, the rapid reactions and quick pivots the pandemic…
The relationships that consumers have with retailers and service providers are increasingly digital, from how they communicate to how customers pay these businesses. But funds don’t strictly flow in one…
Happy Monday, compliance friends. I hope everyone had a good weekend and enjoyed World Laughter Day, which was yesterday! I know one group of people who shouldn’t get the last…
Giants come in all sizes and whether your financial institution is a giant or thinks like a giant, the impact you can, and should, have on your community is massive.…
When the COVID-19 pandemic began last year, it threw our world into upheaval. If asked a year ago, I would not have predicted that real estate values would experience record…
Credit cards are often the best product in your loan portfolio for generating income. Competing in the payments space requires constant management of the program. Cards should be a part…
Credit union calls were inappropriately blocked and mislabeled as spam, CUNA wrote to the Federal Communications Commission (FCC) Friday. CUNA’s comments were sent in response to a Public Notice soliciting…
As the NCUA considers allowing credit union service organizations (CUSOs) to originate all loans that federal credit unions can originate, NAFCU's Aminah Moore offered the association's support but cautioned the…
April has been a busy month for the Consumer Financial Protection Bureau (CFPB), from delaying the debt collection and general qualified mortgage rules, to taking action against three different companies…
Mark Ranta is our resident payments whiz here at Alacriti. In this interview, we expose ourselves as crypto-heads, and Mark gives some background on how the big payments organizations are…
Being human. Sounds pretty basic, right? Like, back to the days of the cave-man basic. But, too often in business, the emphasis is put on everything but being human. And…