Typically when bank and credit union executives hear “video banking” they think of ITMs — interactive teller machines — units used for drive-up banking and in-branch kiosks. They’ve been around…
Maps Credit Union Chief Risk Officer Rachel Pross penned an op-ed for The Hill Wednesday on the challenges credit unions face around cannabis banking. Pross' op-ed closely followed her testimony…
Congress and the White House this week reached a two-year, $1.37 trillion budget deal that would suspend the debt ceiling to July 2021 and increase various funding levels. Both chambers…
From AI-based chatbots to the virtual assistants on our smartphones, artificial intelligence is prevalent in our daily lives. Our professional lives aren’t untouched by the presence of AI either. The…
Last week, CUNA Management School second-year students raised more than $6,000 for a Children’s Miracle Network Hospital through a giveback event that has become an annual tradition at the school.…
A credit union that has meticulously reviewed all member touch-points around its cards is now bringing its cards in-house, saying the “card experience” is going to be more critical to…
You’re at your desk. You’re opening and responding to emails on a busy day. You have just a few minutes before heading into a meeting. Then you see it: an…
The Senate Banking Committee heard firsthand on Tuesday about the cannabis industry’s challenges in accessing the U.S. financial system—obstacles that have scared banks away from dealing with the industry and…
From 2008 to 2018, 5,056 banks and credit unions merged -- that is approximately 459 per year, 38 per month and more than one per day over an 11-year period.…
Vantage West Credit Union($2.1B, Tucson, AZ) has offered commercial loans since 2011 and commercial deposit accounts since 2013. The cooperative’s strategy of building relationships, not products, is paying off. According…
I’m often asked, in my role as a performance strategist, “Should our organization have performance standards in place?” I usually I respond with a question of my own, “Why do…
Rachel Pross, Chief Risk Officer at Maps Credit Union, Salem, Ore., will testify on CUNA’s behalf before the Senate Banking Committee Tuesday during a hearing titled “Challenges for Cannabis and…
The CFPB, Federal Trade Commission and 48 states, the District of Columbia and Puerto Rico yesterday announced a $700 million settlement with Equifax related to its 2017 data breach that…
When we work with credit union boards, and in particular with chairs, we’ll often start by asking the provocative question, “Should boards manage?” Immediately the resounding response, of course, is…
Senate Banking Chairman Mike Crapo (R-Id.) on Tuesday appeared to link legislation allowing marijuana banking to a proposal to outlaw an Obama Administration initiative that he said allowed banks and…
Data analytics is no longer available only to massive technology corporations and big banks. In fact, with access to enough data, even smaller credit unions can join the fun. With…
Within the U.S. payments system, tenacity is turning into the new central narrative. No longer are fraudsters satisfied by assuming another person’s identity – they are now focused on creating…
Recent estimates by Barclays suggest the U.S. cannabis market — were it legal today — would be worth nearly $30 billion in annual sales and primed to grow by an…
Eight times so far this year a credit union has bought a bank, according to Credit Union Times’ count. Some deals are small – Verve for instance paid $43 million…
When a new marketing officer took over at a large community bank, she fit right in on the institution’s retail side, but she couldn’t get any traction with the business…
When a brand new member takes the time (and it’s usually on their lunch hour) to walk into your branch to “move” their checking account - there is no bigger…
Consumers in Kansas and Missouri started seeing Open Your Eyes to a Credit Union® materials Monday as CUNA’s Awareness initiative officially expands to those states. Already active in North Dakota,…
Financial institutions around the world are being targeted by a new email phishing campaign which uses HTML file attachments typically used by web servers according to a new report by…
The risk of data breaches from internal staff is growing, reports one cybersecurity firm, which says the average cost for an internal breach is $8.7 million. And that figure represents…