Syndicated

One of the most effective ways to roll out a rebrand of your financial institution is to introduce it along with the launch of a website redesign. Serving as the…

Credit union loan balances increased by 0.3% in March, an acceleration relative to the 0.1% February increase, but the slowest march increase since 2013, according to CUNA’s Monthly Credit Union…

Following the CFPB's announcement that the overdraft rule will be reviewed first under the Regulatory Flexibility Act (RFA), NAFCU's Carrie Hunt sent an email to member credit unions further explaining…

So, you’ve got a new initiative you can’t wait to roll out. You’re fired up, but many of your employees are not. To them, anything that rocks the boat could…

As the credit union movement continues to evolve, so must credit union leaders, board members, and staff. Technology has transformed the skill sets your staff needs, particularly in member-facing roles…

Sens. Ben Cardin, D-Md., and Rob Portman, R-Ohio, reintroduced legislation late Monday that would raise the required minimum distribution age from 70 ½ to 75 and also help workers pay…

Recently, we reported on the significant competitive developments that have occurred in the checking/debit arena, along with a follow-up commentary on the importance of checking. To expand on that, we…

A few weeks ago, I had the opportunity to stay at a hotel nearest the credit union with which we were partnering on a new logo introduction and brand training.…

Ahh, disaster recovery. For credit unions, it’s a must. Why? Well, imagine what would happen if lightning struck half your branches. What would you do? Okay, maybe that’s not the…

I love automation and streamlining and efficiencies and…well, I could go on and on. Anyone who knows me knows this is true. Oh, and I love commas. But that’s a…

The member experience is a powerful motivator. According to recent statistics, nearly 75% of respondents identify experience as an important factor in purchasing decisions and 65% say a positive experience…

NCUA should take steps toward enhancements to the credit union charter, while improving cybersecurity efforts and reducing regulatory burden, CUNA President/CEO Jim Nussle wrote in a letter to Senate Banking…

NAFCU President and CEO Dan Berger met Tuesday with Fannie Mae CEO Hugh Frater to discuss issues related to the housing market, including credit unions' mortgage lending trends and access…

Last month, a family-owned bank requested a proposal to create a new branch prototype and brand experience that would entice current and potential customers to visit its branches. Yes, to…

Credit unions—not post offices—are the answer to increasing financial services for those underserved by financial institutions, credit union trade groups said, responding to a proposal by two high-profile members of…

Just as people expect fast experiences in all aspects of daily life—from finding the quickest way to order dinner, the shortest line at the checkout counter, or the fastest way…

Many of us think of Seth Godin as a man of big ideas. When I heard the author and former .com business executive present the opening keynote last week at…

Digital banking is the future. It has already transformed our relationships with financial institutions and made banking easy and convenient. But while many influencers and digital banking leaders are doing…

UP! Your Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes: First, improve your customer’s experience – to…

The U.S. unemployment rate ticked up slightly in the last month of 2018, from 3.7% in October and November to 3.9% in December. Still, that was down from 4.4% one…

The Federal Reserve Board should look at opportunities to increase the Regulation D transfer limit beyond the current six per month, CUNA wrote to the Federal Reserve Monday. The Fed…

The Federal Housing Administration (FHA) released a proposed rule last week that would change its lender certification requirements. Under the proposed changes, requirements would be more transparent, making it easier…

NACHA’s Payments Innovation Alliance and the U.S. Faster Payments Council (FPC) have launched a partnership to develop an “educational and online decisioning platform” called the Faster Payments Playbook. Its objective…

On Friday, the Chairman and Ranking Member of the Senate Banks Committee sent a politely worded letter to Facebook inquiring about its plans to move aggressively into the payments market…