In the banking sector, we have weathered financial crises of varying degrees of magnitude and now we face a pandemic crisis the likes of which have never been encountered. Such…
Yesterday I went shopping, buddy, down to the mall Looking for something pretty I could hang on my wall. I knocked over a lamp, before it hit the floor I…
Robotic process automation (RPA) is playing an increasingly important role in improving front- and back-office efficiencies, business scalability and customer service in all industries. For these reasons, PSCU began its…
The employee book club atMichigan State University Federal Credit Union($4.9B, East Lansing, MI) began readingWhite Fragility: Why It’s So Hard for White People to Talk About Racismin February, just a…
In the June 2020 NCUA board meeting, Chairman Hood’s latest RBC proposal was withdrawn from the agenda at the last moment. It did not receive the light of day, so…
In a short period of time, COVID-19 has overwhelmed the lives and livelihoods of people around the world. For credit unions and their members, it has also forced a rethinking…
The COVID-19 pandemic has caused a disruption to U.S. coin circulation and Americans are urged to use their coins, according to a statement released by the U.S. Coin Task Force.…
Did you know 21 percent of consumer debit cards in the U.S. are used for business spending? In a webinar tomorrow, Mastercard will explore small business trends, including the impact…
As with anything worth doing, board assessments are worth doing well—especially if the board has had an aversion to being “evaluated.” Committing to an assessment process begins with developing a…
Leadership is rarely something that is arbitrarily given. Rather, leadership is earned. If you’re already a credit union leader, you still must earn your position every day. That goes double…
We used to live in a world where we had to wait for things to happen. We had to wait for tomorrow’s paper to hear the news of today and…
As the coronavirus pandemic spreads through 2020, remote work is becoming the norm for nonessential business operations. In this new reality, credit unions should prepare for a shift in an…
One of the biggest differences between a bank and a credit union (CU) is that unlike a for-profit bank, a CU is owned by its members. It’s a model based…
Both banks and credit unions are driven by a mission to help and invest in the communities where they do business. Unfortunately, a consistently poor customer experience often prevents them…
CUNA fully supports a bill from Rep Chrissy Houlahan (D-P.A.) and Rep Fred Upton (R-Mich.) that would simplify loan forgiveness from the Paycheck Protection Program (PPP). Houlahan and Upton introduced…
NAFCU President and CEO Dan Berger sent a letter to new Financial Accounting Standards Board (FASB) Chairman Richard Jones outlining the association's concerns with the impact the current expected credit…
The U.S. Supreme Court’s decision not to hear American Bankers Association v. National Credit Union Administration is a huge win for credit unions. It not only means that credit unions…
f you like change, life as a financial marketer in the “new normal” is going to make you very happy. Here is just a sampling of what banks and credit…
During this pandemic, BillingTree is taking collections payment processing to the next level by closely analyzing our partner’s merchant activity. Your clients/customers want convenient, contactless methods to make their payments.…
GROWING PAINS Growing Pains. Or…growing pains. Ah, now didn’t those two things bring two very different visceral responses? The former was a beloved, if not a bit cheesy in retrospect,…
In times of crisis, we often look for the silver lining – the good that can come from challenging times. As we've adjusted our business models and strategies for the…
Three years ago, my parents forced me to attend a one-hour financial literacy workshop at my high school. The teacher walked in and started droning on: “Today, we’ll learn about…
Business continuity is the leading topic for two new, upcoming compliance webinars that provide key considerations and best practices for credit unions. “Because of the pandemic, credit unions are testing…
In a new message to credit union advocates, NAFCU Executive Vice President of Government Affairs and General Counsel Carrie Hunt touted the association's upcoming Virtual Congressional Caucus as a way…