When working to provide credit union members with the tools and resources needed during an unprecedented time, NAFCU has leveraged virtual technology to ensure the industry remains strong both during…
Contactless payments are not new. In fact, consumers have used contactless cards to pay for transactions since the early 2000s, though the magnetic stripe cards of that era were far…
Members of the LGBTQ community have worked in the credit union movement for years, but there has never been an industry-wide organization that advocates for them. Until now. “The LGBTQ…
Covid-19 has uncovered many harsh truths about the importance of digital transformation. A quick look at some analytics reveals more problems on the way. If your credit union doesn’t value…
My blog’s a little late this morning because I put aside what I was going to write about after I saw the amount of attention that this opinion piece from…
Brace yourself. Data, one of the biggest influencers of our time, has a few lessons for us that may be bitter to taste and even harder to swallow. Nonetheless, we…
Marci Francisco is the senior vice president of member experience at Premier America Credit Union ($2.9B, Chatsworth, CA), a position she has held since April 2019. Here, she answers Callahan’s…
CUNAannounced Friday the formation of the Credit Union System COVID-19 Restart and Recovery Task Force. The task force brings together representatives from the three-tiered system of credit unions, Leagues and…
The Federal Reserve's Fraud Definitions Work Group Thursday released a new fraud classification model, the Fraud Classifier, for payments. The model, designed to help organizations better understand the magnitude of…
Restrictions around the coronavirus (COVID-19) pandemic have changed how groups gather and celebrate, and Pride Month is no exception. Alternatives Federal Credit Union in Ithaca, N.Y., is focusing on community…
When it comes to technology, one thing's for sure: it's constantly changing and evolving. Financial technology, or FinTech, is no exception. And while it can be tiring to keep up—let…
We’ve all felt the effects of the Coronavirus pandemic in every aspect of life. Credit Unions across the country are shutting their doors. Those that have survived have largely moved…
Recently, I was talking with someone about how difficult on-boarding of new employees has become during COVID-19. He was describing a situation of trying to add new interns and employees…
Leadership is a balancing act between guiding employees and giving them space to work autonomously. Each of us should strive daily to empower our team to handle their responsibilities –…
The Consumer Financial Protection Bureau (CFPB) Thursday announced the launch of a pilot advisory opinion (AO) program to publicly address regulatory uncertainty. According to the CFPB, the pilot AO program…
The Small Business Administration (SBA), in collaboration with the Treasury Department, Wednesday released a revised, borrower-friendly paycheck protection program (PPP) loan forgiveness application implementing changes made by therecently enactedPaycheck Protection…
As credit unions continue to work toward digital transformation and the need to provide an omnichannel member experience, many face the challenge of how to handle the complexity of producing…
In recent weeks, the COVID-19 pandemic has changed many aspects of our society and emphasized the gravity of an updated business continuity plan (BCP). A clear BCP empowers your organization…
It is hard for anyone to know the comprehensive impact COVID-19 will have on the financial marketplace, especially since the pandemic itself is still happening. While the long-term impact of…
For most credit union members, waiting for a replacement credit or debit card to physically arrive in the mail is a major inconvenience. Cardholders do not want to be hindered—by…
The oldest members of Gen Z are approaching their mid-20s, and this young generation is already changing the world, shifting the social media landscape and throwing their weight behind the…
Low-cost masks, hand sanitizer, and other protective equipment have been made available to credit unions thanks to a recent collaboration of the National Credit Union Foundation, state credit union league…
Total retail sales surged 17.7 percent in May, marking the biggest monthly jump on record and an impressive rebound from April. May's surprising recovery provides "more evidence that April was…
Managing your team can be a slippery slope if you start falling for common leadership myths. To stand your ground, you must find a leadership style that works for you—and…