Embracing the member experience amidst the coronavirus pandemic
In light of the recent global pandemic, it is understandable to have anxiety about the future path of credit unions and the general economy. However, even in these uncertain, isolating…
In light of the recent global pandemic, it is understandable to have anxiety about the future path of credit unions and the general economy. However, even in these uncertain, isolating…
While we've been hearing the phrase "in the wake of COVID-19" in the media for some time, the reality is that we're still very much involved IN the COVID-19 pandemic.…
It’s a brave new digital world out there… Is your organization taking the right steps now tothrivein it, post-pandemic? On this week’s episode ofBanking on Experience, we’re honored to offer…
Credit unions, just like many other types of businesses, recently found themselves with the need to quickly implement a work-from-home strategy for their employees. This pandemic brought social distancing requirements,…
Over the past few weeks, many businesses have made changes to their operations due to the COVID-19 global pandemic, including implementing work-from-home policies. With changing work environments, businesses are facing…
The 30.7 million small businesses on Main Street that generate 50% of U.S. GDP have been hard-pressed to receive the government relief they need to stay in business. According to…
Happy Monday and Star Wars Day! I hope everyone is still using the force to get through this pandemic and remain optimistic. As we enter the month of May, there…
CUNA President/CEO Jim Nussle discussed the credit union response to the coronavirus disease (COVID-19) with a bipartisan group of House Financial Services Committee members Friday, including Ranking Member Rep. Patrick…
NCUA Chairman Rodney Hood Thursday called on the Financial Accounting Standards Board (FASB) to exempt credit unions from the current expected credit loss (CECL) standard. Since 2016, when the standard…
In payments, fast can be defined in a single word: immediate. “Consumers experience real-time transfers across a variety of fintech tools. That expectation carries over to their relationship with traditional…
Jason Lindstrom can summarize his best crisis leadership advice in one word: Listen. Lindstrom, president/CEO of $316 million asset Evergreen Credit Union in Portland, Maine, and chair of the CUNA…
Even as branch locations close, and all but a few credit union employees migrate to home offices, the industry continues to help people through one of the most chaotic times…
Retail banking across the world, including at credit unions, will see effects and changes brought about due to the coronavirus pandemic. With the loss in foot traffic to physical locations…
As we continue to adjust to a "new normal" of operating during the coronavirus pandemic, our leadership must remain steadfast and strong. With so much uncertainty in the world, it's…
As consumer demand for more online banking services grows, fraudsters are finding more and more ways to exploit these services. While not a new scheme, online account origination fraud has…
NCUA Chairman Rodney Hood wrote to Sen. Mike Crapo (R-Idaho), chair of the Senate Banking Committee, this week with several suggestions Congress can make to improve the operating environment for…
Yesterday, the Federal Open Market Committee (FOMC) held its April committee meeting and maintained the federal funds target rate range of 0 to 0.25 percent. NAFCU Chief Economist and Vice…
Commodore Perry Federal Credit Union CEO Mike Barr says he recognized a significant need in the communities the credit union serves around Oak Harbor, Ohio, for funding educational and skills…
The coronavirus (COVID-19) pandemic has not only elevated the importance of digital services, it has made clear the limits of self-service. While sheltering at home, many members are using digital…
If we’ve learned anything during the COVID-19 pandemic, it’s to re-focus on the essentials. That’s very much in line with the recent minimalism movement, so it’s not surprising that most…
The nation’s credit unions have been through the wringer over the past several weeks when it comes to the Paycheck Protection Program (PPP). They have had to make challenging decisions,…
Even in these uncertain times, spring is a time of renewal and growth. Nature understands that seasons of rebirth are vital for continued development; however, many of us can either…
With the coronavirus (COVID-19) pandemic forcing financial institutions to close branches and halt in-person interactions, it has become more challenging than ever to keep-up ‘business as usual’ with accountholders. With…
“We’re in a recession—we’ve got to cut marketing!” “Since our income is down we need to cut our expenses. So let’s start with marketing.” “We’re going to pause our marketing…