As Americans hunker down in their homes, changing everything about where and how they spend money, credit unions are entering uncharted territory. However, one thing is certain: credit unions must…
Almost every business where employees can work remotely have shuttered brick and mortar operations. Even credit unions have been closing their branches to prevent the spread of the COVID-19 pandemic.…
In the midst of the ongoing national emergency and after the passage of theCoronavirus Aid, Relief, and Economic Security Act (CARES Act), NAFCU has received some questions from its member…
There are 25 million small businesses in the United States, 87% of them recognize they are at risk for a cyber-attack. Yet 83% of those businesses admit they don’t have…
Only electronic methods guarantee the rapid disbursement of CARES Act funds to American families in a safe and secure manner, CUNA and other financial trade organizations wrote to the Treasury…
"The challenges that lay ahead are no match for the will and perseverance of the American spirit. This belief has never been truer than it is today,"wrote NAFCUPresident and CEO…
“Empathy is about standing is someone else’s shoes, feeling with his or her heart, seeing with his or her eyes. Not only is empathy hard to outsource and automate, but…
Amid the ongoing national emergency, NAFCU has blogged about skip payments for open-end and closed-end credit and forbearance agreements. If a credit union provides this type of relief to its…
We see many Financial Institution marketing plans that are failing to account for important recent shifts in consumer behavior. Don't make these four marketing mistakes at your financial institution: Marketing…
You’ll have to bear with me. I’m on the way home from my weekly trek to the supermarket. I’ve got to stay focused, Mad Max…er…Matt style. You see, that trek…
In difficult situations, leaders are looked to to set the example of how to respond, to set the tone of approach. This may seem like a big ask, especially in…
The Federal Reserve announced it will conduct a webinar April 6 on the distribution of federal stimulus payments to individual taxpayers and small businesses, and important information regarding the distribution…
As Congress and the Federal Housing Finance Agency (FHFA) work to ensure the safety and well-being of consumers through mortgage forbearance options during the coronavirus pandemic, NAFCU President and CEO…
“One of the challenges with talent development is that it can be really hard to measure on an organizational impact scale,” said Jennifer Stangl at the most recent CUES Symposium…
One word comes up more these days than any other: “Unprecedented.” Even Google searches for the word have skyrocketed! Never in modern times has society ground to such a screeching…
Self-care is often thought about like getting a mani-pedi or a massage or a shopping spree. But during times like these, self-care is more inner, less material and much more…
Every American citizen, along with the rest of the world, has been impacted by COVID-19, better known as the coronavirus disease. In these uncertain times, businesses are moving to work-from-home…
“Doing the right thing” has become synonymous with “doing the hard thing.” After all, eating healthy, saving money and exercising regularly are all things that most people would agree are…
“Curbside ______” has become an overnight phenomenon thanks to the Coronavirus. Just type “curbside” on Google and you’ll get these top searches: In this second edition of our Curbside Series,…
The Treasury and Internal Revenue Service (IRS) announced Wednesday that distribution of economic impact payments will begin in the next three weeks and will be distributed automatically, with no action…
As Americans shift their focus to exercising careful hygiene practices due to the coronavirus pandemic, the U.S. Payments Forum has released new resources outlining practical tips for a "cleaner" payment…
As the financial services landscape expands its range of products and services, delivery channels, technological reliance, and new entrants and competitors, some credit unions are responding by widening their executive…
Team members line up for health screenings for illness before entering the building to work. They’re urged to wash their hands frequently and use hand sanitizer. Lines of tape six…
During events such as the COVID-19, or Coronavirus, pandemic, there is often an increase of criminal activity online. Preying on fear and panic, cyber criminals are now sending various scams…