The African-American Credit Union Coalition is entering its third decade of building diversity and opportunity among credit union leadership through advocacy and professional development. After meeting informally at the CUNA…
Recently I had the unfortunate experience of calling a government agency. I was experiencing problems doing something online and ran up against an expiring deadline. I had to speak to…
The “fast-follower” strategy has been a perennial favorite among financial institutions. But that approach may be on life support. Global consulting firm McKinsey cautions financial institutions that they must now…
If I asked you who you are, how would you respond? Most likely, you’d reply with your name and job title, right? Now, why is that? I didn’t ask you…
The National Credit Union Foundation has approved grants totaling $54,000 for three organizations to work with the Center for Financial Services Innovation (CFSI) to develop financial health-related key performance indicators…
The Federal Housing Finance Agency (FHFA) won't defend the constitutionality of its structure, according to a brief filed this week in the U.S. Court of Appeals for the Fifth Circuit.…
Getting to the top of the corporate ladder can take years and is an impressive accomplishment. As a CEO in the credit union industry, you will find yourself in the…
Training new employees is not the easiest responsibility–it requires patience, knowledge, and the ability to see the end result before it manifests. That’s what makes Aisha Scott, an organizational effectiveness…
Already facing an increasing wave of ATM skimming attacks, credit unions are now being warned they must brace for “digital skimming” on home banking sites. Jim Stickley, CEO of Stickley…
A recurring theme in this series of interviews with bold, successful CEOs is servant leadership. Robert Greenleaf, who created the term 1970, describes the servant-leaderthis way: A servant-leader focuses primarily…
Consumers are growing more comfortable and confident moving money in ways that bypass traditional financial institutions. People are still using the branch, but their expectations for how and when they…
Friday was the first day many federal workers missed a paycheck as the federal government shutdown—and the news coverage of it—continued past the three-week mark. Pretty much since day 1…
Collaboration is a foundation of credit union success. Every credit union has a story about how members came together to form the cooperative and help one another. Credit unions collaborate…
CUNA supports an approach to federal credit union bylaws that provides those institutions flexibility to work within the bylaws, as well as an efficient amendments process when deviation is appropriate,…
According to a Washington Post article, House Small Business Committee Chairwoman Nydia Velázquez, D-N.Y., is calling for the Small Business Administration (SBA) to be reopened to ensure the nation's small…
The pace at which technology is changing is constant and rapid. Today’s borrowers want an intuitive, easy-to- use option for applying for a mortgage loan digitally. Borrowers are used to…
The U.S. Supreme Court on Monday declined to hear a case challenging the constitutionality of the CFPB’s structure. As always, the court gave no reason for refusing to take the…
Claims regarding the impact of artificial intelligence (AI) on banking are getting out of control. Claim #1: [Financial] institutions will turn AI-enabled back-office operations into external services, both accelerating the…
Although the Consumer Financial Protection Bureau (CFPB) had slowed its enforcement actions considerably in 2018, several actions have come out of the bureau in the last few months including a…
From the outside, the banking industry looks as strong as it has since the financial crisis of 2008. Banks have benefited from a modest increase in interest rates, continued strong…
As a credit union leader, you may be asking yourself, Can I afford to implement artificial intelligence (AI) applications now? Is it a must-have? Is it going to have a…
New years resolutions are being made, goals are being set, ‘new year, new me’ is trending and I couldn’t be more excited. I love this time of the year, likely…
NCUA outlined its primary areas of supervisory focus in its first Letter to Credit Unions (19-CU-01) of 2019. The letter also contains information on full implementation of an extended exam…
The partial government shutdown has now become the longest funding gap in U.S. history. The House and Senate this week will continue work to try to come to an agreement…