News of credit unions assisting members continues to pour in as the government shutdown heads into its fourth week. The Hawaii Credit Union League reports that several member credit unions…
Spaces are limited—but still available—for Velocity Solutions Executive Summit, February 5, 2019 in Ft. Lauderdale, FL. Free to qualified attendees. There’s no question about it: data and digitization are key…
The right training unifies a credit union: employee-to-employee and branch-to-branch, enhancing member experiences at every level. But, not all training is equal in quality and effectiveness. What credit unions should…
St. Petersburg, Fla. based payments CUSO PSCU reported it stopped over $210 million in potential fraud in 2018 for its members at the point-of-sale, call centers and online, among other…
In the digital era, every consumer navigates their own individualized buying journey usingmultiple channels to interact with various financial brands. Typically, they conduct a ton of research on their own…
When Patrick Howard discusses people's expectations for how, when and where they pay their bills and engage with companies, he repeatedly invokes one word: choice. Consumers face daily time constraints,…
Successful onboarding requires two chief ingredients, says Stacey Collins, director of experience design at BECU ($18.8B, Tukwila, WA): Good content and good timing. Members typically join the credit union for…
Servant leadership is something I've written about before. Those who practice this type of leadership know how unique it is – you're gaining trust and loyalty by investing in the…
The Consumer Financial Protection Bureau releasedassessment reports on its Ability-to-Repay/Qualified Mortgage (ATR/QM) and mortgage servicing rules Thursday. The Dodd-Frank Act required the bureau to assess the impact of both rules.…
NAFCU's award-winning research team has released an updated analysis of the National Credit Union Share Insurance Fund (NCUSIF). Based on its forecast through the end of 2018, NAFCU believes the…
Instead of sitting on the sidelines and waiting for change to happen, young professionals need to advocate on their own behalf. In the process, they’ll develop the skills they need…
CUNA announced Thursday that credit unions have made more than a $25 million commitment to fund the Open Your Eyes to a Credit Union media campaign to raise consumer awareness…
The traditional brick and mortar model has worked well for credit unions over the years. So long as they continue to deliver superior member experiences, that won’t change anytime soon.…
The Fed released its latest update on debit card interchange, and it showed very subtle but very telling trends for financial institutions with less than $10 billion in assets –…
Credit unions are in the financial services business. They’re also in the member service business. The confluence of these two means credit unions are in the risk business. But that’s…
Providing exceptional member service is at theheart ofevery credit union’s values. However, with increasing competition in the banking world, good service alone will not be enough to keep members truly…
CUNA Enterprise Risk Management Certification School is now open for 2019 registration, offering attendees the chance to master the core concepts of sound enterprise risk management (ERM) and become an…
As consequences of the almost three-week partial government shutdown continue to come to light, the lack of loan approvals from the Small Business Administration (SBA) is creating problems for consumers…
The numbers tell the story. In addition to helping members prepare for the future, investment programs can help credit unions increase non-interest income and build relationships and loyalty. Customers using…
A recently released feasibility study determined that a public financial institution to serve the California marijuana industry would create unacceptable legal and financial risks for the Golden State. However, the…
Rising interest rates and a shortage of affordable housing could cool an otherwise hot home sales market, leading mortgage lenders to approach the coming year with caution. On top of…
With the world becoming one enormous marketplace, we have seen a constant change in how businesses take place. This has been further fueled by new technologies and rapidly evolving customer…
As you close the books on 2018, it’s time to hit the restart button and look forward to the year ahead. Hopefully, part of that vision includes ways to more…
Most Americans now shop online for new financial accounts, including loans and deposits. They either head straight to their primary financial institution’s website, or they Google around to review offerings…