The role of member intelligence in deepening relationships and propelling growth is dominating conversations and to-do lists at credit unions of all sizes across the United States. Gleaning actionable insight…
Credit union membership growth is on pace to grow near 4.5% this year, according to CUNA’s latest Monthly Credit Union Estimates, the fastest pace of growth in four decades. However,…
NAFCU's Brad Thaler yesterday reiterated the association's call for lawmakers "to continue to scrutinize the growing fintech sector" to ensure a level playing field between fintechs and regulated financial institutions.…
It was a week before Christmas, and my three kids were reenacting The Nutcracker in our living room when a fight broke out. My 7-and-a-half-year-old daughter, Olivia, started yelling at…
True to their people-helping-people philosophy, credit unions continue to offer assistance programs to members affected by the government shutdown. ABC Action News KFSN in California provided news coverage on how…
Mobile biometric payments will surpass $1.67 trillion per year by 2023, according to research from biometrics research and consulting firm Goode Intelligence. The London-based firm also found that 68% of…
It may be a little late to publish this article—you know, since we’re already in 2019—but trust me, what I’m sharing with you falls in the “better late than never”…
The payments world continues to evolve and is going through critical and disruptive changes. A failure to embrace this disruption could lead to lost time, money and, potentially, customers. Here…
According to a major study by Market Force Information, consumer satisfaction with banking providers rose across the board. Consumer satisfaction with their primary banking provider for the industry overall jumped…
CUNA wrote to leadership of the House and Senate Appropriations Committees Monday to include House report language in any final appropriations legislation for fiscal year 2019. The House and Senate…
A New York Times column is highlighting the difference of services offered to members affected by the partial government shutdown between banks and credit unions. "Credit unions managed to figure…
2018 was a watershed year for CUNA/league/credit union advocacy. Our accomplishments last year during a turbulent political time stand out over any of the last 20 years of credit union…
Artificial intelligence, or AI, may sound overwhelming or even scary. The truth is it can both automate and improve services delivered to members while improving the bottom line of financial…
Advancements in technology and changes in consumer expectations have prompted many a retailer, including more than a few credit unions, to redouble their efforts toward improving the customer experience. At…
It’s the Credit Union podcast! CU 2.0 is excited to bring you the thirteenthin a series of podcasts from Robert McGarvey.Welcome to theCU 2.0 Podcast, regular interviews with credit union…
Consumers’ frustrations with their primary financial institutions range from simple grumbles and mild distrust to outright rage. But how annoyed does a consumer have to be before they’ll leave? And…
The Consumer Financial Protection Bureau (CFPB) has released final policy guidance describing the Home Mortgage Disclosure Act (HMDA) data it plans to make available to the public starting this year.…
The House and Senate are in session this week, though much of their focus will likely be on trying to come to an agreement to end the partial government shutdown…
It’s an unfortunate truth, but no matter how hard you work to serve your members, there are going to be times where they find themselves on the wrong end of…
Credit unions serving government employees continue to assist members as the government shutdown heads into its third week. At Arkansas Federal Credit Union, members affected by the shutdown may be…
Federal prosecutors alleged three men ran a social media group called the “God Squad” and used Snapchat and Instagram to display money and luxury cars, luring high school students to…
Last year at this time, I was expecting 2018 to be the year that I started reading more. So, I stacked the odds in my favor by ordering several books…
After a year of triumphs and accomplishments, credit unions might be in for some new obstacles in 2019. Success often bodes controversy and that is expected to hold true for…
Phillips 66 has announced a partnership with Honda Developer Studio on an in-vehicle fuel payment integration service that enables Honda vehicle owners to reserve a pump and pay for fuel…