Do consumers love you like they love ranch dressing?
How much do your members or customers love you? Enough to decorate their house with your logo? Hidden Valley – a salad dressing company credited with making ranch dressing a…
Syndicated
Improve your leadership with a year-end checklist
In order to grow and be successful, we must learn from the past. Reflection on past events, decisions, achievements and failures allows us to improve ourselves and move to where…
New Year’s resolution: Find your true north
Several years of working with credit unions in conservatorship has honed the enterprise-assessment skills of Jane Dobbs, CEO of Canyon State Credit Union($196.9M, Phoenix, AZ). Through the challenging work, the…
House passes bill w/ CUNA-backed UBIT repeal
The House passed the Retirement, Savings, and Other Tax Relief Act (H.R. 88) Thursday, a bill that makes a CUNA-backed change to Unrelated Business Income Tax (UBIT). H.R. 88 contains…
NAFCU rep Stafford to share CUs’ housing priorities with lawmakers today
NAFCU witness Rick Stafford, president and CEO of Tower Federal Credit Union (Laurel, Md.), today will share during a House Financial Services Committee hearing credit unions' views on housing finance…
HR managers’ secret (Santa) weapon
Holiday workplace gifting can be stressful! Hopefully, you have already purchased thoughtful gifts to show your credit union staff how important they are. But if you are a last minute…
CUNA victories in 2018 set up CU momentum going forward
CUNA came into 2018 with a bold, new advocacy agenda and saw historic victories this year as a result of unparalleled engagement and 360-degree advocacy. Execution of this agenda in…
Navy Federal experiences significant banking problems for members
Navy Federal Credit Union had been experiencing banking problems since early Thursday morning. According to a statement from Navy Federal on its Twitter page said, “We’re experiencing a delay with…
Make financial education part of your employee wellness plan
As you probably know, one of the most valuable and popular benefits you can offer employees is a company-sponsored retirement plan. Assuming you provide your employees with the opportunity to…
Five things you need to know before you go on vacation
You can tell a lot of policy makers are taking off for the holidays because an awful lot worth noting yesterday happened. Fed Raises Interest Rates The Fed Reserve’s Open…
Continue to protect against “holiday scams” beyond the holiday season!
Consumer scams, transaction risks and loan application fraud attempts ramp up during this purchase-heavy time of year. However, these crimes are sure to continue long after the holidays. As the…
Payments technology trends to watch in 2019
As we head into 2019, all signs continue pointing towards a more digital future in payments. Areport from earlier this month found that 29 percent of Americans now make zero…
US shoppers to spend $26B on Dec. 22
Data shows that this coming Saturday — December 22 — is poised to be the biggest shopping day of the year. Craig Johnson, president of Customer Growth Partners, said that…
CUNA’s 2019 advocacy agenda to continue advancement of CU movement
CUNA’s advocacy agenda for 2019 reflects the needs of the of the credit union movement and the realities of the is 2018 mid-term election results. As the 116th Congress convenes…
FDIC, echoing NAFCU, clarifies Volcker rule requirements
FDIC Board Member Martin Gruenberg this week made clear that relief language in S. 2155 regarding the Volcker rule is intended for community banks – not all banks regardless of…
Inside Marketing: Personalized application abandonment process streamlines growth
Marketing automation has proved to be a revolutionary technology for the financial services industry. The ability to understand, score and engage with members based on their behavior on the organization’s…
Doing the right thing
In her 25 years with Capital Credit Union in Green Bay, Wis., Mary Kamps has helped the credit union grow to $1.4 billion from $70 million in assets. She played…
California jury convicts former CU employee of insider fraud
Following a three-day trial, a Los Angeles jury found a former credit union employee guilty Monday of 15 felony counts of conspiracy to commit insider fraud and financial institution fraud…
5 considerations for building credit union disaster recovery plans
Building credit union disaster recovery plans isn’t the easiest thing in the world. There are numerous difficult logistical problems to address, and they’re all important. We’ll try to distill some…
What does your credit union want for Christmas?
It’s Christmastime again, which means family and friends are running about making preparations for the big day. Shopping, cooking, cards, all that fun stuff. Many families will drop hints with…
Replenishment of a credit card line
Around this time of year, sometimes members will pay off a large balance on a credit card account. Perhaps they received a substantial annual or holiday bonus. Maybe they have…
3 steps to advance your digital transformation journey
The other day, I overheard someone say, “Every journey begins with a plan.” I’ve been thinking about that statement ever since, because while it sounds sound, it simply isn’t true.…
Three observations about FAO Schwartz
Last weekend, I took the dynamic duo to NYC. It was wonderful. The lights. The people. Ice skating. The Steelers beat the Patriots.I digress. One of the highlights from the…
CU young professional becomes part of something bigger
Even before she became part of the credit union movement, Melissa Janssen of Royal CU, Eau Claire, Wis., was passionate about education. “When I got hired I honestly couldn’t tell…