Twice a year, the Office of Management and Budget, Office of Information and Regulatory Affairs issues an updated agenda for various federal regulators. The most recent versions were published in…
How can insurance tracking programs alleviate the burden of compliance requirements without much impact to your business functions? The key is to partner with a qualified, experienced vendor that will…
Collections plays a critical a role in your institution’s financial health. Limited resources, personnel, and time are common denominators for many collections departments. I've worked with financial institutions to streamline…
In our last blog post, we shared several stats that reveal how Hispanics in the U.S. are driving America’s economic growth. A recent study by Stanford, Harvard and Census Bureau…
New warranty and indemnity rights, liabilities and obligations under Regulation CC became effective July 1. The Federal Reserve’s final rule creates a new Remote Deposit Capture Indemnity to address the…
NAFCU this week will actively encourage House members to support the fiscal 2019 House appropriations bill on financial services as the legislation houses a NAFCU-led provision that would delay the…
When your members think about your credit union, they think about their interactions with individuals. Member experiences—positive and negative—shape and define your credit union’s brand. To take control of your…
It’s no secret our country is becoming more diverse. In the first decade of this century, people of color accounted for an incredible 92% of population growth, and that trend…
The shadier parts of the internet are bursting at the virtual seams with account logins, card numbers and other stolen financial data put up for grabs, according to a new…
Citadel Federal Credit Union ($3.1B, Exton, PA) brought in expert advice when it sought ways to improve the member experience. It asked branch staff to name one thing they would…
A leader's role should include helping employees feel a purpose, motivated and energetic about their work. However, building this kind of company culture does not come from top-down leadership. Obsessing…
The CUNA Marketing & Business Development Council recently rolled out their new Marketer’s Toolkit, an exclusive member benefit offering a range of downloadable policies, plans, forms and templates. “We have…
Why is studying the new generations of consumers so important? According to Jeff Fromm, knowing about the next generation gives businesses clues about what to expect from them. Because the…
CUNA President/CEO Jim Nussle and Deputy Chief Advocacy Officer Elizabeth Eurgubian attended roundtable discussion Thursday with Bureau of Consumer FinancialProtection Acting Director Mick Mulvaney. The roundtable featured discussion of several…
Cybersecurity firm RiskIQ has determined that more than 800 e-commerce sites worldwide have been targeted by a digital credit card skimming campaign. NAFCU – a leading advocate for national data…
Share certificates are the quickest way to raise deposits as loan volume increases, according to Steve Stone, CEO of $1 billion 1st United Services Credit Unionin Pleasanton, Calif., because they…
The credit union movement’s heroes inspireStephanie Smith. But not just the ones from the past. The executive director of America's Credit Union Museumis also inspired bytoday's credit union leaders. “We…
A former Congressional IT employee pleaded guilty last week for making a false statement on an application to get a home equity line of credit from a Virginia credit union.…
In this installment of Geezeo One-To-One, Amy Hibbard spoke with Jill Castilla, president and CEO of Citizens Bank of Edmond in Oklahoma. Jill Castilla has become a master of social…
Emerging technologies will shape the future of financial services, Lee Wetherington, director of strategic insight at Jack Henry & Associates, told attendees at CU Direct’s Drive 18 Conference in Grapevine,…
A common question that arises in our leadership development programs with executive teams or mid-level managers goes something like this: “I’ve got situation X at work. Which tool should I…
Over the course of my career, I’ve helped select sites for over 1,000 new branches. In my role as a consultant, I’ve found that many C-level executives at community banks…
CUNA HR & Organizational Development Council has announced their first ever CUNA HR & Organizational Development Council Forum, Oct. 17-18, in New Orleans. “This inaugural event will bring senior credit…
Ahead of today's Senate Banking Committee hearing to examine credit bureaus and the Fair Credit Reporting Act (FCRA), NAFCU's Carrie Hunt wrote in supportof "a strong, robust and secure credit…