The latest from Andrew Tilbury

Dec 29, 2014 - by Andrew Tilbury, Alogent

Tech must-haves for 2015

Don’t forget your members when choosing where to invest your budget dollars As 2014 comes to a close and technology budgets are finalized for the coming year, many credit ...

Nov 13, 2014 - by Andrew Tilbury, Alogent

Recapturing 20% of lost productivity to improve member service

Document imaging systems are meant to be tools for improving credit union operations and empowering employees to provide better service to members. However, a survey conducted last year showed that ...

Oct 6, 2014 - by Andrew Tilbury, Alogent

Do millennials scare you? They should.

Why? Because they can live — at least, they can bank — without you. The smartphone has already revolutionized how we communicate and how we find and consume information. Now, it is ...

Sep 12, 2014 - by Andrew Tilbury, Alogent

Uncovering hidden cost centers: What is that obsolete technology really costing you?

Document imaging systems are meant to be tools for improving credit union operations and empowering employees to provide better service to members. However, a survey conducted last year showed that ...

Jul 28, 2014 - by Andrew Tilbury, Alogent

Think your loan growth is a good thing? Think again.

The recent surge in lending by credit unions — 8.8% from Q1 2013 to Q1 2014 — has been aided by an overall increase in consumer credit market share, competitive loan ...

Jun 13, 2014 - by Andrew Tilbury, Alogent

How to create a heads-up culture with your frontline employees

Your members are suffering if your tellers and MSRs are spending too much time on paper-related processes.   Most credit unions have cut back on paper in order to ‘go green,’ ...

May 21, 2014 - by Andrew Tilbury, Alogent

Mobile momentum- stay ahead of the game

Mobile banking has become one of the most rapidly growing services that consumers expect from their financial institution.  Today, consumers increasingly rely on the availability and feature set of mobile ...

Apr 11, 2014 - by Andrew Tilbury, Alogent

Considering teller capture? Three key features you need to address in an RFP

The majority of credit unions have fully embraced electronic cash letter processing by installing scanners in the back office of their branches and they are now beginning to look for ...