The latest from Callie Cady

Nov 2, 2018 - by Callie Cady, Lanvera

3 ways to combat debit and credit card fraud

One of my family members recently experienced debit card fraud where a scammer stole her card information and went on a $5,000 shopping spree in the span of an ...

Jun 6, 2017 - by Callie Cady, Lanvera

Why multiple vendors are holding you back

Today’s credit unions are under pressure to innovate faster with fewer resources and greater flexibility than ever before. Many credit unions understand that these expectations, coupled with growing demands ...

Apr 4, 2017 - by Callie Cady, Lanvera

The most dangerous words to credit unions: “We’ve always done it this way”

The “we’ve always done it this way” mentality will cripple your credit union as your competition adopts the latest technology and business practices to maintain success and growth. Continuing ...

Feb 14, 2017 - by Callie Cady, Lanvera

Is your online experience meeting member expectations?

According to Internet Live Stats , 89% of the population in the United States uses the internet on a daily basis. As technology continues to evolve rapidly, the member online user ...

Nov 7, 2016 - by Callie Cady, Lanvera

Cross-selling and upselling in a post-Wells Fargo world

Wells Fargo has shoveled a heaping pile of consumer distrust onto financial institutions. As most (if not all) of you readers already know, the San Francisco-based banking giant has been ...

Aug 1, 2016 - by Callie Cady, Lanvera

Make member statements great again

Like presidential candidates, statements are often viewed as a necessary evil. As a result, many banks dump data straight from their cores onto paper without much regard for the layout, ...

May 9, 2016 - by Callie Cady, Lanvera

What your credit union can learn from GoFundMe

The inspiration for this article came to me when I stumbled upon a Facebook acquaintance’s shared post about one of her friend’s GoFundMe accounts requesting aid in purchasing ...

Feb 12, 2016 - by Callie Cady, Lanvera

The eStatement dilemma: 3 tips on increasing eAdoption through member documents

eStatements typically provide an average of 50%-60% cost savings for financial institutions, and also add value to the member online experience when done correctly. While these statistics justify the ...