The latest from Carletta Clyatt

Sep 1, 2016 - by Carletta Clyatt, The Omnia Group

Do you know who you’re hiring?

When interviewing job candidates, have you ever wondered who’s really behind the face staring back at you? How do you know that the enthusiastic conversationalist you’re considering for ...

May 24, 2016 - by Carletta Clyatt, The Omnia Group

5 ways to boost member satisfaction through employee engagement

One of the biggest complaints from credit union members is poor service or a bad branch experience. And often the go-to strategy for this is to develop member centric initiatives ...

Dec 30, 2015 - by Carletta Clyatt, The Omnia Group

A generational guide to communicating with members

The words you choose when communicating to others can make your job easier or more difficult – especially if you’re an MSR in the complex, multi-faceted credit union industry. Talking ...

Sep 30, 2015 - by Carletta Clyatt, The Omnia Group

When employee confrontations make you cringe

Some managers have no problem with conflict (some even seem to like it!). They dive into any situation without worrying about hurt feelings or repercussions. For other managers, it’s ...

Aug 18, 2015 - by Carletta Clyatt, The Omnia Group

Never use a shoe to do a hammer’s job

I once put together a bookcase with a shoe and a screwdriver. I was young(er), impulsive, and it was too late to go to the store to get a ...