The latest from Casey Livingston

Sep 2, 2022 - by Casey Livingston, nCino

Four ways deposit account opening can improve the member experience

As member expectations for simpler, personalized and more convenient financial services increase, credit unions (CUs) must find new, innovative strategies to create user-friendly digital experiences. Here are four ways leveling ...

Feb 10, 2022 - by Casey Livingston, nCino

To buy or build: Choosing the best path for digital transformation within the credit union

Modern, cloud-based digital technology is a must-have for credit unions seeking to enhance the member experience, improve operational effectiveness, streamline internal communications and allow access to data across the institution. ...

Dec 2, 2021 - by Casey Livingston, nCino

Mission critical: Enhance your member experience through digital transformation

With member expectations changing rapidly, and the need to optimize the digital channel becoming ever-more urgent, many credit unions feel pressured to go all in on their digital transformation with ...

Aug 17, 2021 - by Casey Livingston, nCino

Keep the member experience front and center through digital transformation

For credit unions, members are at the center of everything. Members take out loans and deposit their hard-earned paychecks in share accounts. They rely on their credit union for help ...