The latest from Chad Davis

- by Chad Davis, Kronos

The widely ignored branch waiting area

Since the beginning of commerce, there have been waiting areas—queues or rows of chairs where people wait for their turn to be served, with varying levels of patience and ...

- by Chad Davis, Kronos

A vision for new hire utopia in the branch

The first day on a new job should be an exciting opportunity, but too often it begins with uncertainty and confusion (Where do I park? Who should I ask for ...

- by Chad Davis, Kronos

‘Best-by date’ expires on time studies

For all the changes in branch operations over recent decades, the fundamentals for delivering on service standards remain firm. Members expect friendly professional service and accurate transactions—and they don’...

- by Chad Davis, Kronos

Improving the product-to-service interaction ratio

The business adage that “what gets measured gets managed” is borne out by the Kronos FMSI 2018 Retail Branch Lobby Study, which identifies significant sales and service improvements for financial ...