The latest from Chad Davis

- by Chad Davis, Kronos

‘Best-by date’ expires on time studies

For all the changes in branch operations over recent decades, the fundamentals for delivering on service standards remain firm. Members expect friendly professional service and accurate transactions—and they don’...

- by Chad Davis, Kronos

Improving the product-to-service interaction ratio

The business adage that “what gets measured gets managed” is borne out by the Kronos FMSI 2018 Retail Branch Lobby Study, which identifies significant sales and service improvements for financial ...

- by Chad Davis, Kronos

The reliable branch

Personalized member service has always been a top priority of credit unions. Although that mentality still reigns true, modern-day customer service has evolved and employees are looking into different ways ...