The latest from Chad Davis

May 18, 2018 - by Chad Davis, F5

Improving the product-to-service interaction ratio

The business adage that “what gets measured gets managed” is borne out by the Kronos FMSI 2018 Retail Branch Lobby Study, which identifies significant sales and service improvements for financial ...

Mar 22, 2018 - by Chad Davis, F5

HR rules add to credit unions’ compliance woes

In football, there are penalties for piling on: Once the ball carrier is down, other players can’t join in the tackle or hit the carrier with too much force. ...

Jan 25, 2018 - by Chad Davis, F5

Report targets ‘Top Ten Workforce Management Mistakes’—and solutions

Effective workforce management is at the center of every financial institution’s drive to optimize delivery of its products and services while operating as cost-efficiently as possible. Automated solutions can ...

Oct 20, 2017 - by Chad Davis, F5

Gaining trust and building a positive work environment

  Companies are also still dealing with the repercussions of the 2008 financial crisis as the survey found that almost two-thirds (62 percent) of the surveyed employees working in banking, insurance ...

Oct 2, 2017 - by Chad Davis, F5

The reliable branch

Personalized member service has always been a top priority of credit unions. Although that mentality still reigns true, modern-day customer service has evolved and employees are looking into different ways ...

Feb 1, 2017 - by Chad Davis, F5

Interacting with banking robots may be closer than you think

Most of us have seen the movies where robots are featured in customer service roles in futuristic cities.  Their metallic dispositions are often greeted with glibness from the rugged main ...