The latest from Charles Baker

Is your overdraft program a black box?

Last month, we explained that the right overdraft program should be simple and transparent, so that you can clearly understand the specific factors, trends and overrides that determine the overdraft ...

Is your overdraft program a black box? (Part 1)

Do you really understand how your overdraft management program calculates overdraft limits? It shouldn’t be a mystery.  Once data goes into your system, which then outputs an overdraft limit, ...