The latest from Cheryl Lawson

- by Cheryl Lawson, JMFA

Is your overdraft program free from bias?

Incorporating consumer data and innovative technologies—such as artificial intelligence (AI) or machine learning—into service delivery strategies has become more commonplace amid the pandemic, changing consumer service expectations and ...

- by Cheryl Lawson, JMFA

Overdraft criticism doesn’t have to be alarming

Determining the right approach for supporting members who occasionally come up against liquidity needs can be complicated given the current environment of regulatory speculation. News coverage of how some banks ...

- by Cheryl Lawson, JMFA

“No fee” doesn’t mean no consequences

Recent changes in overdraft fee practices at some banks and new product offerings by fintech providers have made a big splash in the news recently. Bolstered by a renewed interest ...

- by Cheryl Lawson, JMFA

Are your digital disclosures getting through?

Growing consumer interest in digital banking services—combined with the necessity to modify normal in-person operations during the past 12 months—has caused a major change in the way credit ...

- by Cheryl Lawson, JMFA

Keep your regulatory guard up

COVID-19 will continue to impact the way credit unions conduct business—for months, if not years to come. Effectively navigating an environment of lower interest rates, reduced revenue opportunities, and ...

- by Cheryl Lawson, JMFA

No-tricks overdraft strategy

After living through the financial upheavals and a general sense of uncertainty over the past eight months, consumers are feeling a bit of fright—and it isn’t because Halloween ...