The latest from Connie Shoemaker

- by Connie Shoemaker, SWBC

Is your collections team properly trained?

You could easily argue that a comprehensive training program is one of the most important items when considering an outsourced collections partner. This is where a collector will learn skills ...

- by Connie Shoemaker, SWBC

The recipe for risk management

To achieve the perfect recipe, you need the right ingredients. That holds true for items beyond just food recipes. Managing risk is a priority on the top of every credit ...