The latest from Cyndy Stewart

May 13, 2019 - by Cyndy Stewart, SWBC

Make vendor management work for your credit union

Working with vendors in today’s environment is unavoidable. In order for you and your staff to do what you do best—serve your members—sometimes that requires partnering with ...

Jul 25, 2018 - by Cyndy Stewart, SWBC

Prepare your collections operation: The rise in auto loan delinquencies

In the auto lending industry, delinquency is a constant and costly challenge. The only way to deal with it is to watch the road ahead and change our paths and ...

Feb 29, 2016 - by Cyndy Stewart, SWBC

Securing collateral while reducing member noise: An interview with University Credit Union

When we initially tell our Collateral Protection Insurance (CPI) clients that although an effective CPI program is a critical risk management tool, there are other options that can accomplish their ...

Sep 3, 2014 - by Cyndy Stewart, SWBC

Give me 60 days and I’ll give you streamlined collections

The collections process for collecting past-due loan accounts is extremely challenging for many financial institutions. It can be tedious because most institutions use a manual rather than an automated process, ...