The latest from David Basri

Oct 28, 2015 - by David Basri, Point Enterprises, Inc.

Challenges of universal branch staffing

Branch networks have long been an enigma for financial institutions (FIs). They are the most public manifestation of your brand and they are still where most customer relationships start and ...

Jul 27, 2015 - by David Basri, Point Enterprises, Inc.

Cash automation to improve branch productivity

One of the fastest growing trends in branch strategy is the implementation of cash automation for teller operations. These include new generations of cash dispensers and cash recyclers. There are ...

Apr 20, 2015 - by David Basri, Point Enterprises, Inc.

Hidden opportunities to improve branch efficiency

Operational efficiency is the result of one or more of the three following factors: Employees who know what they are doing and are motivated to do it. Processes and procedures ...

Mar 3, 2015 - by David Basri, Point Enterprises, Inc.

Member Services: Perception + Reality

Members are at the very core of Credit Union identity. Banks have customers, Credit Unions have members. It is no surprise that the topic of “member services” is one of ...