The latest from Francis Santana

Investing in your employees increases service quality for members

In business, creating a positive company culture while also providing an exceptional customer experience is a priority for business leaders. Balancing employee satisfaction while meeting consumers’ needs can present unique ...

The importance of credit unions promoting financial empowerment

Today, many consumers have little understanding of finances. In fact, the lack of financial understanding may explain why many Americans struggle with saving and investing. Now more than ever, we ...