The latest from Glenn Williams

Aug 30, 2022 - by Glenn Williams, SWBC

Rising delinquencies among younger generations require modern collections strategies

We live in a time in which more generations are working side-by-side in the workplace than at any point in history. From Gen X to Baby Boomers, we’ve all ...

Glenn Williams

Senior Vice President of Contact Center Performance Management
SWBC

Web: www.swbc.com

Glenn Williams joined SWBC in 2017 and currently serves as the Senior Vice President of Contact Center Performance Management. He leads a large team across multiple contact centers that provide inbound and outbound call services to financial institutions. Glenn excels at customer service performance management, collections operations, program management, and steps into every situation with a problem solvers mentality. With Glenn’s 30 years of contact center operations experience, he has a long track record of success creating and managing complex workforce management processes for organizations.

The latest from Glenn Williams

Rising delinquencies among younger generations require modern collections strategies

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