You’re not the New York Yankees!
At a recent conference, focused on digital transformation and customer engagement, I was impressed by both the roster of speakers and the discussions among the participants, including their reactions to ...
The latest from Greg Crandell
The changing role of the 21st Century CFO
Digital transformation driven by data analytics has become the answer to the question of how best to build a foundation for change. As organizational leaders seek a successful path through ...
The future belongs to those who ask why
We talk and write about the elements of culture needed to promote innovation and agility. But, when it comes time to outline in detail the specific actions to take to ...
Faced with the challenge of digital disruption, we must question everything
News Flash! Digital disruption is rapidly changing the financial services marketplace, and you need to ACT NOW if you wish to remain relevant. The above really isn’t “new” news. ...
Business intelligence dashboards in the data-driven organization
Financial institution managers everywhere are looking to grow market share, lower costs and improve customer service by maximizing the use of data throughout their businesses. Work has begun and through ...
To build a successful, data-driven organization, do you have to boil the ocean to get a warm bath?
Managers everywhere are looking to grow market share, lower costs and improve customer service by maximizing the use of data throughout their businesses. Everyone, it seems, is talking about the ...
Chief Marketing Officers looking for success and satisfaction, remember these 3 things
As the marketing job continues to grow in complexity and reach in most Credit Unions, marketers find themselves delivering campaigns, messaging and more in both physical and digital spaces. But, ...
Want to win? Don’t repeat history, make it
As we come to the end of the year, I’ve been thinking about all of the people who are rightly touting the merits of data analytics, digital transformation and ...