The latest from Greg Crandell

Jul 7, 2023 - by Greg Crandell, Query Consulting Group

“Sorry Charlie, we’ve got this … or do we?”

Charlie, a new startup offering banking services for the 62+ community has launched; and the team at Cornerstone Advisors/Gonzo Bankers took notice, The newest neobank is for the 62+...

Apr 12, 2023 - by Greg Crandell, Query Consulting Group

White House publishes National Cybersecurity Strategy. Should you care?

The White House recently released its National Cybersecurity Strategy, providing a road map for how the administration aims to defend the U.S. from a rapidly growing number of online ...

Dec 29, 2022 - by Greg Crandell, Query Consulting Group

The NSA calls for software developers to fix memory safety issues: Why should credit unions care?

Cybersecurity leaders and solution vendors have made progress developing and implementing solutions across enterprises to combat malware and the bad guys who deliver it. But blind spots remain, and they ...

Oct 14, 2022 - by Greg Crandell, Query Consulting Group

Want your membership to grow younger? Try promoting “The CU of grandma and grandpa”

When it comes to your senior members, they have “needs”, they have “resources” and, important to your future growth, they have “influence.” I recently wrote for CUInsight about the “gold” ...

Jun 30, 2022 - by Greg Crandell, Query Consulting Group

There is gold in the golden years: You just have to know where to look

According to Equifax, Baby Boomer households represent both the largest portion of the nation’s current household population (37.5%) and investable assets (45.5%). In total, they hold $14....

Mar 31, 2022 - by Greg Crandell, Query Consulting Group

Looking to MSP/MSSPs to help fight cybercrime?

Cybersecurity needs are driving significant managed security service provider (“MSSP”) growth. Managing cybersecurity in-house is an increasingly difficult task, especially for small and medium enterprises (“SME”). Threats are constantly changing ...

Dec 1, 2021 - by Greg Crandell, Query Consulting Group

Combine digital capture with secure storage to promote strategic differentiation

Customer Experience Improvement is Not Enough In a recent Financial Brand article (Two Big Trends That Will Change Banking Forever) it’s argued that product innovation, not customer experience, has ...

Sep 29, 2021 - by Greg Crandell, Query Consulting Group

How to combat cyber confidence that undermines cyber security success

I keep coming back to a recent finding reported on in a CU Insight article Cyber Confidence Doesn’t Mean Cyber Security regarding credit union cybersecurity… “One particularly interesting finding ...