The latest from Greg Crandell

Dec 1, 2021 - by Greg Crandell, Query Consulting Group

Combine digital capture with secure storage to promote strategic differentiation

Customer Experience Improvement is Not Enough In a recent Financial Brand article (Two Big Trends That Will Change Banking Forever) it’s argued that product innovation, not customer experience, has ...

Sep 29, 2021 - by Greg Crandell, Query Consulting Group

How to combat cyber confidence that undermines cyber security success

I keep coming back to a recent finding reported on in a CU Insight article Cyber Confidence Doesn’t Mean Cyber Security regarding credit union cybersecurity… “One particularly interesting finding ...

May 27, 2021 - by Greg Crandell, Query Consulting Group

Want to stop ransomware cold?

The Hits Just Keep-On Coming. The NCUA recently issued a statement warning of increasing cyber security vulnerabilities for credit unions and other financial services market participants, regarding ransomware, malware, phishing ...

Jan 27, 2021 - by Greg Crandell, Query Consulting Group

A touch of reality: Financial services cybersecurity

In this “Age of Covid” financial services organizations need to find successful ways to harden security for a growing attack surface brought about, in part, by digitalization and the need ...

Nov 25, 2020 - by Greg Crandell, Query Consulting Group

What ransomware reveals about our cybersecurity strategy

Ransomware is here to stay.  Worse yet, the blind-spot in your cybersecurity, leveraged by Ransomware may lead to damage well beyond “simple payoffs.” Imagine logging in to your network to ...

Sep 24, 2020 - by Greg Crandell, Query Consulting Group

Want DX success? Your back-office needs attention too!

We still have work to do. The good people at The Financial Brand once again have told us that digital transformation is moving too slowly to meet rapidly evolving member ...

Jul 30, 2020 - by Greg Crandell, Query Consulting Group

To succeed at digital transformation, make application security a priority

WFH initiatives heighten security concerns As discussed in the article “Is Digital Transformation a Victim of Covid-19” the “Covid-19 pandemic is putting growing pressure on organizations to expand their digital ...

May 22, 2020 - by Greg Crandell, Query Consulting Group

Is digital transformation a victim of COVID-19?

The COVID-19 pandemic and increasing digital transformation efforts further threaten organizations’ systems, applications and data security.  What more can you do to protect yourselves? Digital transformation initiatives and projects are ...