The latest from Jack Lynch

- by Jack Lynch, PSCU

Putting the “friendly” back in friendly fraud

COVID-19 has been the impetus for many changes in consumer behavior, including a migration from in-person to online purchases – a shift that has resulted in an increase in fraud disputes. ...

- by Jack Lynch, PSCU

Beware of emerging fraud threats

The fraud network is an elaborate and illicit underworld exchange. The precious commodity of confidential information – social security numbers, account numbers, passwords and more – is auctioned, bought and sold for ...

- by Jack Lynch, PSCU

Nice to meet you: The new definition of service

“We provide great customer service.” From advertisements and website mission statements, to sales presentations and trade shows, we’ve heard this message from companies in every industry more times than ...