The latest from Jack Lynch

Dec 21, 2020 - by Jack Lynch, Velera

Putting the “friendly” back in friendly fraud

COVID-19 has been the impetus for many changes in consumer behavior, including a migration from in-person to online purchases – a shift that has resulted in an increase in fraud disputes. ...

May 29, 2019 - by Jack Lynch, Velera

How disruptive innovation is changing fraud in the credit union industry

Every day, there is a new story about how innovative technology is altering the landscape of numerous industries, including financial services. These technologies are no longer hidden away in back ...

Jan 9, 2019 - by Jack Lynch, Velera

How to reduce credit union losses from potential data breaches

We have all heard the saying, “An ounce of prevention is worth a pound of cure.” Still, there will be occasions when – despite everyone’s best proactive efforts – trouble arises. ...

Jul 20, 2017 - by Jack Lynch, PSCU

Beware of emerging fraud threats

The fraud network is an elaborate and illicit underworld exchange. The precious commodity of confidential information – social security numbers, account numbers, passwords and more – is auctioned, bought and sold for ...

Nov 24, 2015 - by Jack Lynch, Velera

Nice to meet you: The new definition of service

“We provide great customer service.” From advertisements and website mission statements, to sales presentations and trade shows, we’ve heard this message from companies in every industry more times than ...