The latest from Jan Southern

Mar 17, 2015 - by Jan Southern, ADVANTAGE, powered by JMFA

Hi-tech services could fall flat without proper planning and support

Not that long ago, preferred financial services for most credit union members included convenient lobby hours and ATM locations, no waiting in the teller lines and favorable interest rates on ...

Apr 22, 2014 - by Jan Southern, ADVANTAGE, powered by JMFA

Effective implementation of digital technology is an essential element of long-term member service strategy

In today’s competitive environment, financial institutions must consider all the possible ways to further engage members and attract new business. As a result, the lure of increased technology and ...

Dec 13, 2013 - by Jan Southern, ADVANTAGE, powered by JMFA

Strategically evaluate staff resources for improved efficiencies

With all of the planning a credit union undergoes to ensure the right mix of products and services to create a strategy for success, too often management pays too little ...