The latest from Jeff Harper

May 11, 2018 - by Jeff Harper, BSG Financial Group

Ease into social media with an automated solution

BSG Financial Group, a provider of profit-enhancement and compliance solutions for financial institutions nationwide, recently hosted an educational webinar entitled, “Maximizing Social Media for Community Financial Institutions.” The webinar provided ...

Nov 3, 2017 - by Jeff Harper, BSG Financial Group

To Reg E or not to Reg E? That is the question you must ask your members

Since the 2010 Amendment to Regulation E (Reg E), credit unions that want to offer and charge for overdraft coverage on ATM or one-time debit card transactions have been required ...

Aug 30, 2017 - by Jeff Harper, BSG Financial Group

Re-emerging overdraft programs must focus on service, responsibility

The conversation about overdrafts has been somewhat non-existent the past several months as credit unions patiently wait for impending compliance directives, changes within the CFPB and an uptick in the ...

Aug 2, 2017 - by Jeff Harper, BSG Financial Group

The power of segmentation and personalization in overdraft communications

In today’s highly digital, data-driven environment, consumers have come to expect personalized attention from the company’s they engage, including their credit union. They want businesses to provide relevant ...

Jul 5, 2017 - by Jeff Harper, BSG Financial Group

The power of listening & social media

When you think about social media do you think about what your next post is going to do for your brand?  How many new followers, likes, and shares you can ...

Apr 7, 2017 - by Jeff Harper, BSG Financial Group

Use the ‘Goldilocks’ strategy when setting overdraft limits

It is probably safe to assume you are familiar with the story, Goldilocks and the Three Bears. Let’s forget for a moment that Goldilocks was a trespasser who rudely ...

Feb 8, 2017 - by Jeff Harper, BSG Financial Group

Learning the truth about overdrafts can lead to better member service

While the future of the CFPB and its president Cordray may be uncertain under president Trump, one thing remains certain: there will always be a small percentage of credit union ...

Jan 31, 2017 - by Jeff Harper, BSG Financial Group

Overdraft privilege is, above all, about better service

With the inauguration of a new president upon us, there is wide speculation about how a Trump administration will impact our industry. Much of what we read seems positive in ...