Great leaders ask great questions
As leaders – supervisory, managerial, and executive – we are tasked with delivering results. The outcomes we are responsible for depend upon the solutions we help others create. As quickly as operations ...
The latest from Jeff Rendel
Duties, decisions, and direction: A timely focus for board agendas
“We are not reverting to our packed agenda of old. Our spell as a ‘Virtual Board’ helped us enhance oversight, reduce our schedules, streamline presentations, hold healthier discussions, and make ...
The brand value of partnerships: A credit union original
The evolution of branding – and the value associated with it – is rather intriguing. In the early days, a brand was simply a mark to identify one’s property over another’...
How to hold a great virtual meeting
Face-to-face, in-person meetings carry a lot of value – teamwork, networking, and catching up – but, sometimes, virtual meetings are timelier and more convenient, if not downright necessary. Like a live meeting, ...
6 ways to gain more value from your next conference
Annual meeting and convention season is upon us. These conferences are excellent opportunities to discover new trends, connect with industry colleagues, hear great speakers, and pick up impressive gadgets from ...
Sales, service, or success?
“We need to establish a sales culture…We don’t sell, we educate…Our outstanding service will lead to sales.” All are common phrases expressed through credit unions describing the ...
Getting strategic meetings back on track
We’ve all been there: The strategic planning session that opened with the intent of staying at the highest levels of conversation and found itself in the weeds the moment ...
PFI, where art thou?
During a recent discussion, nearly 50 credit union CEOs deliberated that consumers may not seek a primary financial institution (PFI) for all financial services needs. That prompted further discussion on ...