Who’s your BS director?
It’s a requirement of every organization. They’re among the most important roles, ensuring all operations proceed smoothly! Wait, why do you keep looking at me like that? What ...
The latest from Joe Winn
How would you rate this experience?
This is a continuation of 3 Ways To Ensure Your Customer Service Doesn’t Suck. Every interaction with your members results in one of three ratings: Exceed expectations. (Impress) Meet ...
Big tech firms have a plan…do you?
The future of banking looks bright! New possibilities, new technologies, all while serving an ever-expanding portion of the population! Oh, you’re from a credit union. That introduction wasn&#...
“I am Groot. I am Groot…I AM GROOT!”
By now, every tree, raccoon, and 80s-mixtape loving space traveler has seen the newest Guardians of the Galaxy. And, if by some chance, you missed that ship as it soared ...
Your members hate keeping you in business
“Free is the greatest product never sold.”– Me, just now Did I just come up with some crazy insight? Who knows. I just heard quotes at the beginning of ...
Your mission demands it
Why does your credit union exist? Go ahead and think about it for a moment. I’ll wait. Is it to provide safe storage and management of your members’ money? ...
A mission you can bank on
A recent post, Giving Back Has ROI, Too, linked your charitable efforts with your growth strategy. You can do the most for all parties when your “good” aligns ...
Are you a dumb bank?
This is a spiritual continuation of a series from a while back, titled Are You A Dumb Pipe. The idea is related; read on to understand how. For every 100 ...