The 3 challenges any effort must overcome
This post began as I considered technologies emerging within the financial space. From chatbots to mobile app improvements, I don’t have to explain all the emerging…stuff. We ...
The latest from Joe Winn
Zero UI: What it is and why it matters to your credit union
I want you to share a piece of information. Anything. There’s only one catch: You have to do it using only your voice. Pretty easy, right? Thank millions of ...
Passwords: An update
It’s a topic you’ve seen here before. Time and again. Of course, it’s still pertinent since we keep using them. Passwords are a bane of the tech ...
There’s more to texting than LOL
How do you connect with members? Phone? E-mail? In-person? Carrier pigeon? Owl? Each have their drawbacks, especially the pigeons, since they’re extinct. Who answers their phone anymore, and we ...
It’s about the members, remember?
This post is a continuation of “Your Mission Demands It”. We’re focusing on payday lending and how its very existence should sadden all credit union supporters. ...
Who’s your BS director?
It’s a requirement of every organization. They’re among the most important roles, ensuring all operations proceed smoothly! Wait, why do you keep looking at me like that? What ...
How would you rate this experience?
This is a continuation of 3 Ways To Ensure Your Customer Service Doesn’t Suck. Every interaction with your members results in one of three ratings: Exceed expectations. (Impress) Meet ...
Big tech firms have a plan…do you?
The future of banking looks bright! New possibilities, new technologies, all while serving an ever-expanding portion of the population! Oh, you’re from a credit union. That introduction wasn&#...