Is your credit union sending members the wrong message?
This post might not be for you. Or, it could be exactly what you and your credit union team need. Inspired By: Someone Else’s Faux Pas I’ll be ...
The latest from Joe Winn
Unseen credit union competition: “Respond immediately!”
Credit unions aren’t just “cheaper banks”, nor are they “banks owned by the people”. They’re unique community institutions. At least, I still believe this. Do you? This article ...
The 3 challenges any effort must overcome
This post began as I considered technologies emerging within the financial space. From chatbots to mobile app improvements, I don’t have to explain all the emerging…stuff. We ...
Zero UI: What it is and why it matters to your credit union
I want you to share a piece of information. Anything. There’s only one catch: You have to do it using only your voice. Pretty easy, right? Thank millions of ...
Passwords: An update
It’s a topic you’ve seen here before. Time and again. Of course, it’s still pertinent since we keep using them. Passwords are a bane of the tech ...
There’s more to texting than LOL
How do you connect with members? Phone? E-mail? In-person? Carrier pigeon? Owl? Each have their drawbacks, especially the pigeons, since they’re extinct. Who answers their phone anymore, and we ...
It’s about the members, remember?
This post is a continuation of “Your Mission Demands It”. We’re focusing on payday lending and how its very existence should sadden all credit union supporters. ...
Who’s your BS director?
It’s a requirement of every organization. They’re among the most important roles, ensuring all operations proceed smoothly! Wait, why do you keep looking at me like that? What ...