There’s more to texting than LOL
How do you connect with members? Phone? E-mail? In-person? Carrier pigeon? Owl? Each have their drawbacks, especially the pigeons, since they’re extinct. Who answers their phone anymore, and we ...
The latest from Joe Winn
It’s about the members, remember?
This post is a continuation of “Your Mission Demands It”. We’re focusing on payday lending and how its very existence should sadden all credit union supporters. ...
Who’s your BS director?
It’s a requirement of every organization. They’re among the most important roles, ensuring all operations proceed smoothly! Wait, why do you keep looking at me like that? What ...
How would you rate this experience?
This is a continuation of 3 Ways To Ensure Your Customer Service Doesn’t Suck. Every interaction with your members results in one of three ratings: Exceed expectations. (Impress) Meet ...
Big tech firms have a plan…do you?
The future of banking looks bright! New possibilities, new technologies, all while serving an ever-expanding portion of the population! Oh, you’re from a credit union. That introduction wasn&#...
“I am Groot. I am Groot…I AM GROOT!”
By now, every tree, raccoon, and 80s-mixtape loving space traveler has seen the newest Guardians of the Galaxy. And, if by some chance, you missed that ship as it soared ...
Your members hate keeping you in business
“Free is the greatest product never sold.”– Me, just now Did I just come up with some crazy insight? Who knows. I just heard quotes at the beginning of ...
Your mission demands it
Why does your credit union exist? Go ahead and think about it for a moment. I’ll wait. Is it to provide safe storage and management of your members’ money? ...