The latest from Joseph Thomas

The age of the cognitive credit union

Credit unions are known for their meticulous, personalized care of members. Their smaller size, attentive service and community involvement set them apart from big banks and other huge financial institutions. ...

How credit unions can provide superior service in a time of crisis

COVID-19 has totally changed the way America’s credit unions do business. While credit unions rightly pride themselves on the personal touch and community-oriented business model, transitioning to remote work ...