Karen Townsend

Karen Townsend is the Asset Recovery Program Manager for SWBC and brings with her an extensive history in the auto finance industry, specifically within the repossession and remarketing arena. She has lead operational teams at a senior level and has also been on the sales side of the house, working directly with clients to help them navigate through their loss mitigation needs. Having been a client herself, Karen brings a unique perspective to the process she now oversees as Loss Mitigation Program Manager, giving her the ability to deliver insights from an operational and functional point of view. She is dedicated to the highest levels of customer service and to delivering solutions to her clients that offer the most streamlined, efficient and effective solutions available. Karen holds a master’s degree in Organizational Leadership with an emphasis on Strategic Innovation and Change Management from Colorado State University and a bachelor’s degree in Organization Development from Regis University.