The latest from Lisa Dent

Training staff on brand experience

In member business lending, we often focus a lot of our energy and attention on product-specific information, as well as policies, procedures and legislation. While this is all well and ...

How does reduced branch traffic affect credit union business services?

Let’s face it – member traffic in and out of our physical, brick-and-mortar branch facilities isn’t what it used to be. Far from the heyday of most members conducting ...