The latest from Marvin York

Jul 31, 2023 - by Marvin York, PSCU

Putting speech analytics to work in contact centers

Today’s credit unions are inundated with new technology and digital tools, all of which typically offer a myriad of benefits and use cases. But how do financial institutions adapt ...

Marvin York

VP of Contact Center Member Engagement
PSCU

Web: pscu.com

Marvin York is vice president of Contact Center Member Engagement at PSCU. In this role he develops, directs and implements strategic initiatives and business solutions. He is focused on delivering service excellence for credit unions and the member experience while guiding productivity, quality and customer service standards. Marvin’s career spans more than 40 years in the financial call center industry. In addition to this commitment, Marvin is dedicated to fostering personal growth and career development opportunities for diverse communities. He is proud to serve as the strategic lead for PSCU’s African American Business Resource Group, Sankofa, and was recently appointed to the role of Treasurer for the Executive Board of Directors of the African-American Credit Union Coalition (AACUC).

The latest from Marvin York

Putting speech analytics to work in contact centers

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