The latest from Neen James

Oct 6, 2017 - by Neen James, Neen James Communications

Pay attention to member experience

I recently ran across this quote from former CIO and Senior VP of Dell, Jerry Gregoire, “The customer experience is the next competitive battleground.”  Right? Unfortunately, not EVERYONE is paying ...

Sep 8, 2017 - by Neen James, Neen James Communications

Stop and give yourself 30

How do you set the tone for your day? Do you give yourself space to map things out or are you more of a wing-it kind of person? I believe ...

Aug 29, 2017 - by Neen James, Neen James Communications

Are your emails getting any ATTENTION?

Are you feeling the connection or are you wondering if anyone is out there on the other side of your emails? I get it. These days people are INNUNDATED with ...

Aug 11, 2017 - by Neen James, Neen James Communications

7 ways to create trust and transparency within your team

Incredible leaders understand working relationships built on trust and transparency is a key element in productivity and accountability. As you focus on building your communications and training within your Credit ...

Aug 2, 2017 - by Neen James, Neen James Communications

Pay attention to what’s killing your productivity

Distractions. They’re everywhere. And for a lot of team members – they are deal-breakers. A study done recently by CareerBuilder shared the top productivity roadblocks in the workplace. Cellphones/texting ...

May 30, 2017 - by Neen James, Neen James Communications

Is technology the enemy of attention in our credit unions?

I’m often asked if technology is really the attention enemy it is made out to be. While I think there is a growing trend among some to make screen-time ...

Mar 10, 2017 - by Neen James, Neen James Communications

Pay attention to credit union culture

Not long ago, I had the opportunity to work with a large media organization who wanted to shift the culture within their company in ways that would drive bottom line ...

Feb 9, 2017 - by Neen James, Neen James Communications

5 ways to pay attention to member experience

I recently ran across this quote from former CIO and Senior VP of Dell, Jerry Gregoire, “The customer experience is the next competitive battleground.”  Right? Unfortunately, not EVERYONE is paying ...