The latest from Olga Zakharenkava

- by Olga Zakharenkava, Doxim

Successful CRM starts with the right vendor partnership

Credit unions are often concerned about how to ensure success during CRM implementation. They are right to have reservations since statistics suggest an average 30-70% failure rate on CRM projects. ...

- by Olga Zakharenkava, Doxim

Daily inspiration: Member experience across generations

The credit union industry today is undergoing unprecedented transformation, as both the behaviors of existing members and the demographics of prospective members shift. Baby boomers are retiring, beginning to draw ...

- by Olga Zakharenkava, Doxim

3 analytics habits of highly successful credit unions

What sets the fastest-growing credit unions apart from the rest? Increasingly, the answer lies in how they use their data. These institutions know that integrated member insights are a necessary ...