Transforming the member experience
I learned long ago that to get more you must give more. I look at service as a backstage pass with benefits that bystanders just don’t receive. I’m ...
The latest from Patrick Henry
Can you eat your own crawfish?
As a student at the University of Southern Mississippi, I began a love affair that has endured throughout the better part of two decades. No, the affair of which I ...
The Jelly Belly effect
I’ll never forget the first time I ate a Jelly Belly. On that day a whole new world was revealed to me and all children of the eighties. No ...
Questioning your way to member engagement
How many of you watched the ball drop on December 31st 2019, and turned to someone and said “2020 is going to be the best year yet?”…HAHAHAHA. Until March ...
The good bug
Drive down Main Street in Enterprise, Alabama, and you may be surprised to find yourself staring up at a 13-foot-tall statue of a woman in Grecian robes holding a bug. ...
Is your credit union listening?
Back in 2019 when Corona was still a beer, I began a self-inventory to discover where I needed to grow in 2020. As a part of my self-audit, I wrote ...
A scarry story
When I speak for Credit Unions, I often tell a “SCARRY STORY”. Now you’re probably thinking that I misspelled “scary story” but I didn’t. I tell about the ...
Do your members know you care?
It finally happened. We got the call that all parents dread. ”Mr. Henry, your son has been in an accident”. A heart stopping moment passed before the man on the ...