The latest from Paul Robert

Jul 29, 2022 - by Paul Robert, FI Strategies, LLC

Today more than ever: Employee empathy!

The current economic conditions across the country have magnified the personal challenges and life stresses felt by credit union members. Interest rates are up; loan payments are up; fuel and ...

Nov 9, 2021 - by Paul Robert, FI Strategies, LLC

2022: Turn the Misery Index into the Satisfaction Index

The Misery Index is an economic metric created during the Johnson administration to demonstrate the general feeling of consumers in the US economy. Simply, it is calculated by adding the ...

Aug 16, 2021 - by Paul Robert, FI Strategies, LLC

Empathy should be your secret sauce

“People Helping People” and “People Not Profit” have been the credos of credit unions since their founding in the United States. Recently, there’s been a significant push to promote ...

Apr 6, 2021 - by Paul Robert, FI Strategies, LLC

Compare your credit union to the CEOpulse of 2021

At best, 2020 was a year of change; at worst it was a year of hardship, punctuated with largely negative memories. Regardless of how you remember it, now that we’...

Dec 30, 2020 - by Paul Robert, FI Strategies, LLC

Ten must-do’s to reverse the member satisfaction trend

There’s been a lot of recent discussion, and some serious angst, over the recently published industry satisfaction results from American Consumer Satisfaction Index (ACSI). It’s understandable if you’...

Oct 14, 2020 - by Paul Robert, FI Strategies, LLC

It’s all about the “fit” – get the absolute best out of employees!

If you’re a sports fan like me, it’s interesting to see how players can struggle with one team, get traded to another, and all of a sudden blossom ...

Jul 24, 2020 - by Paul Robert, FI Strategies, LLC

Thriving employees will result in thriving credit unions

When you think about what will make your credit union successful in the future, there are numerous keys to success. To some extent it could be marketing, products, financial management, ...

Apr 21, 2020 - by Paul Robert, FI Strategies, LLC

Five things to learn from surviving this crisis

Someone once said, “What matters most is how you walk through the fire.” For many of us, what we’re experiencing as a result of this pandemic crisis is akin ...