The latest from Paul Robert

Nov 6, 2023 - by Paul Robert, FI Strategies, LLC

Four steps to creating a world-class culture in 2024

Many credit unions are in the midst of strategic planning, dedicating significant time and resources to define their goals and priorities for 2024 and beyond. At the top of the ...

Aug 8, 2023 - by Paul Robert, FI Strategies, LLC

Four bookstore strategies your credit union should adopt

Ten-to-fifteen years ago, when my son was young, we spent many evenings at our neighborhood Barnes & Noble bookstores. Grab a pizza and go hangout at “B&N” was a very ...

May 5, 2023 - by Paul Robert, FI Strategies, LLC

5 keys to making your monetary incentives payoff

If your credit union has a monetary incentive program in place, how do you think your employees would score the following question: “Our incentive program motivates me to want to ...

Jan 30, 2023 - by Paul Robert, FI Strategies, LLC

Assess your culture now … before it’s too late

For many of us, there has never been a more challenging time to be in the retail industry. Staffing shortages so severe that your favorite restaurant can’t open its ...

Nov 3, 2022 - by Paul Robert, FI Strategies, LLC

3 things every leader should do today

Being a highly effective leader is a learned skill. Leaders aren’t born, they’re developed. Therefore, every leader needs to consistently hone their skills and establish a regimented process. ...

Aug 11, 2022 - by Paul Robert, FI Strategies, LLC

4 must-haves for a highly motivated culture

Commonly, leaders spend a great deal of time, effort, and money trying to motivate their employees and create an optimally productive environment. After all, employee motivation is a fundamental aspect ...

Jul 29, 2022 - by Paul Robert, FI Strategies, LLC

Today more than ever: Employee empathy!

The current economic conditions across the country have magnified the personal challenges and life stresses felt by credit union members. Interest rates are up; loan payments are up; fuel and ...

Nov 9, 2021 - by Paul Robert, FI Strategies, LLC

2022: Turn the Misery Index into the Satisfaction Index

The Misery Index is an economic metric created during the Johnson administration to demonstrate the general feeling of consumers in the US economy. Simply, it is calculated by adding the ...