The latest from Paul Robert

- by Paul Robert, FI Strategies, LLC

Today more than ever: Employee empathy!

The current economic conditions across the country have magnified the personal challenges and life stresses felt by credit union members. Interest rates are up; loan payments are up; fuel and ...

- by Paul Robert, FI Strategies, LLC

Empathy should be your secret sauce

“People Helping People” and “People Not Profit” have been the credos of credit unions since their founding in the United States. Recently, there’s been a significant push to promote ...